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dnpermadhy-2
dnpermadhy-213-Aquamarine
13-Aquamarine
November 13, 2013
Question

Creation of the promotion request failed

Hi,

I'm trying to promote, but there's somthing issue that i have..

there's notification like this :

PROMOTION+RELEASE+ERROR.png

Please i need your advice for my issue..

best my regards..

Deddy P

1 reply

SG_TechSupport
SG_TechSupport10-Marble
10-Marble
November 15, 2013

What is the error message captured in Method Server logs. If these logs show the following stack trace:

The corresponding method server log:

RMI TCP Connection(17)-192.168.1.15: <<<< Created a new Maturity Notice named: ?????, IV-SPC-002041, A.2, 2012-03-07 with a container of OR:wt.inf.library.WTLibrary:51538

RMI TCP Connection(17)-192.168.1.15: <<<< Current Promotion Target State is:PUBLISHED

RMI TCP Connection(17)-192.168.1.15: >>>> 0ms - Total time to iterate over the items for the baseline.

RMI TCP Connection(17)-192.168.1.15: >>>> 4ms - Total time to store the baseline.

RMI TCP Connection(17)-192.168.1.15: >>>> 6ms - Total time to store items into the baseline.

RMI TCP Connection(17)-192.168.1.15: <<<< Saving Promotion Notice.

RMI TCP Connection(17)-192.168.1.15: >>>> 3ms - Saved the Promotion Targets.

RMI TCP Connection(17)-192.168.1.15: seeds : OR:wt.doc.WTDocument:49595569, OR:wt.doc.WTDocument:49595569, OR:wt.doc.WTDocument:49595569, OR:wt.doc.WTDocument:49595569, OR:wt.doc.WTDocument:49595569, OR:wt.doc.WTDocument:49595569, OR:wt.doc.WTDocument:49595569, OR:wt.doc.WTDocument:49595569, OR:wt.doc.WTDocument:49595569

RMI TCP Connection(17)-192.168.1.15: >>>> 4ms - Added new promotion seeds.

RMI TCP Connection(17)-192.168.1.15: java.lang.NullPointerException

RMI TCP Connection(17)-192.168.1.15: at com.ptc.windchill.pdmlink.maturity.server.processors.forms.PromotionNoticeFormTaskDelegate.updateTeamRole(PromotionNoticeFormTaskDelegate.java:353)

RMI TCP Connection(17)-192.168.1.15: at com.ptc.windchill.pdmlink.maturity.server.processors.forms.PromotionNoticeFormTaskDelegate.processStep(PromotionNoticeFormTaskDelegate.java:242)

RMI TCP Connection(17)-192.168.1.15: at com.ptc.core.htmlcomp.wizard.WizardFormTaskDelegate.processAction(WizardFormTaskDelegate.java:41)

RMI TCP Connection(17)-192.168.1.15: at wt.enterprise.URLProcessor.processAction(URLProcessor.java:1564)

RMI TCP Connection(17)-192.168.1.15: at wt.enterprise.URLProcessor.processForm(URLProcessor.java:698)

RMI TCP Connection(17)-192.168.1.15: at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

RMI TCP Connection(17)-192.168.1.15: at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:48)

RMI TCP Connection(17)-192.168.1.15: at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)

RMI TCP Connection(17)-192.168.1.15: at java.lang.reflect.Method.invoke(Method.java:600)

RMI TCP Connection(17)-192.168.1.15: at wt.httpgw.HTTPServer.processRequest(HTTPServer.java:342)

RMI TCP Connection(17)-192.168.1.15: at wt.httpgw.HTTPServer.processRequest(HTTPServer.java:208)

RMI TCP Connection(17)-192.168.1.15: at sun.reflect.GeneratedMethodAccessor95.invoke(Unknown Source)

RMI TCP Connection(17)-192.168.1.15: at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)

RMI TCP Connection(17)-192.168.1.15: at java.lang.reflect.Method.invoke(Method.java:600)

RMI TCP Connection(17)-192.168.1.15: at wt.httpgw.HTTPRequestImpl.readExternal(HTTPRequestImpl.java:222)

RMI TCP Connection(17)-192.168.1.15: at java.io.ObjectInputStream.readExternalData(ObjectInputStream.java:1796)

RMI TCP Connection(17)-192.168.1.15: at java.io.ObjectInputStream.readOrdinaryObject(ObjectInputStream.java:1755)

RMI TCP Connection(17)-192.168.1.15: at java.io.ObjectInputStream.readObject0(ObjectInputStream.java:1333)

RMI TCP Connection(17)-192.168.1.15: at java.io.ObjectInputStream.readObject(ObjectInputStream.java:352)

RMI TCP Connection(17)-192.168.1.15: at wt.method.MethodArgsReader.readExternal(MethodArgsReader.java:180)

RMI TCP Connection(17)-192.168.1.15: at wt.method.MethodArgs.readExternal(MethodArgs.java:160)

Then perform the following:

  1. Browse to Site>Utilities>Life Cycle Administrator.
  2. Select the corresponding promotion request life cycle template.
  3. Click Edit.
  4. Change Type under Properties - Life Cycle to Advanced.
  5. Click Save.
  6. Click Check In.
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