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M
mastachef1-Visitor
1-Visitor
July 30, 2018
Solved

Creo View Failed to load the file.

  • July 30, 2018
  • 3 replies
  • 15783 views

The following message is the error I receive when trying to view a Windchill representation in Creo View:

 

"Failed to load the file. Check the Adobe Acrobat or Adobe installation."

 

My machine is currently running Creo View 3.1 M010 build 27. Is there anything I can troubleshoot?

3 replies

T
23-Emerald IV
TomU23-Emerald IV
23-Emerald IV
July 31, 2018

Viewing PDFs in Creo View also requires Adobe Acrobat or Adobe Reader to be installed locally.

B
23-Emerald III
BenLoosli23-Emerald III
23-Emerald III
July 31, 2018

Do you have Adobe Acrobat Reader loaded?

Is it the right version to run with CreoView 3.1?

 

M
mastachef1-VisitorAuthor
1-Visitor
July 31, 2018

Currently have Adobe Acrobat Reader 2017 Release 2017.011.30096 installed

T
23-Emerald IV
TomU23-Emerald IV
23-Emerald IV
July 31, 2018

That's more than likely the problem.  Either roll back to an older version of Reader or upgrade to a newer version of Creo View.

 

You may also want to vote for this product idea:

https://community.ptc.com/t5/Addtl-Creo-Ideas/Embed-PDF-viewer-within-Creo-View/idi-p/476631

    T
    23-Emerald IV
    TomU23-Emerald IV
    23-Emerald IV
    July 31, 2018

    Here is the version you need installed for Creo View 3.1 M010:

    "PDF viewing supported with Adobe Reader X (10.x), XI (11.0), DC"

      M
      mastachef1-VisitorAuthor
      1-Visitor
      July 31, 2018

      'Failed to load the file. Make sure that the registry entry of Adobe Acrobat or Adobe reader points to the correct installation. If the registry entry is correct, and re-installing Adobe Acrobat or Adobe Reader, and then restart'

       

      Performed an uninstall and re-install of both application to no avail.

       

       https://www.ptc.com/support/-/media/00548DEEA08F4097A946C928F3E090DF.pdf?sc_lang=en

       

      Should I/Can I upgrade to Creo View 5.0 per the chart? I cannot seem to find the correct version of Creo View which will run successfully with Windchill.

       

      B
      23-Emerald III
      BenLoosli23-Emerald IIIAnswer
      23-Emerald III
      July 31, 2018

      Try this page:

      https://www.ptc.com/support/-/media/D1AC9E14FBA842E3A81C847FA6CCCF31.pdf?sc_lang=en

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