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23-Emerald III
BenLoosli23-Emerald III
23-Emerald III
April 27, 2018
Solved

creo view not launching

  • April 27, 2018
  • 3 replies
  • 18437 views

I installed CPS06 on Windchill PDMLink 11.0 m030 the other night and now Creo View will not launch on either my workstation or when remoted into the Windchill server.

I get a new IE window with a 'Starting Creo View Client' across the top of the window, but that is all. I have verified that Creo View will start manually from its installation on both computers.

It all worked fine before the CPS06 patch install.

Best answer by BenLoosli

PTC spent 8 months trying to resolve this issue and never did!!

We finally did some backdoor testing with a standalone install of Windchill11.0 and every CPS up to 06. They all launched CreoView, just not our production system. We then did a rehost of the production system (11.0 m030 CPS06) to the second set of servers and everything is working again. No explanation why it would not launch from the original servers. No changes to IE, no changes to URI calls, no system ports opened, just a rehost to aa new set of servers.

 

3 replies

R
RandyJones20-Turquoise
20-Turquoise
April 27, 2018
@BenLoosli wrote:

I installed CPS06 on Windchill PDMLink 11.0 m030 the other night and now Creo View will not launch on either my workstation or when remoted into the Windchill server.

I get a new IE window with a 'Starting Creo View Client' across the top of the window, but that is all. I have verified that Creo View will start manually from its installation on both computers.

It all worked fine before the CPS06 patch install.

I would check the following:

  •   check if the Creo View Agent login window is beneath the active windows:
  • check for an existing pvagent.exe process(es) and kill it/them if they exist
    • the pvagent.exe is started when firing up Creo View from the browser
    • sometimes it gets in a non responsive state and needs killed

 

    B
    23-Emerald III
    BenLoosli23-Emerald IIIAuthor
    23-Emerald III
    April 27, 2018

    We don't launch pvagent.exe as a service since we are not connected to the internet on the production side. It is not running now and has no service to disable it. Pvagent does run on my unclassified side and I have had to disable it to do the CPS installs.

     

    The CS article says it is specific to Windows 10. I am still on Windows 7 Enterprise or Server 2008r2.

     

    I will keep digging.

    R
    RandyJones20-Turquoise
    20-Turquoise
    April 27, 2018
    @BenLoosli wrote:

    We don't launch pvagent.exe as a service since we are not connected to the internet on the production side. It is not running now and has no service to disable it. Pvagent does run on my unclassified side and I have had to disable it to do the CPS installs.

     


    You can't run Creo View (launched from the browser) without pvagent.exe. It is a core part of the process now:

    https://www.ptc.com/en/support/article?n=CS241237

    B
    23-Emerald III
    BenLoosli23-Emerald IIIAuthor
    23-Emerald III
    May 1, 2018

    I have updated to CPS08 and still getting the Starting Creo View Client message.

    Opened a call with PTC and they have not found anything that will fix this problem, yet.

     

    Has anyone else seen this issue?

     

    R
    RandyJones20-Turquoise
    20-Turquoise
    May 1, 2018
    @BenLoosli wrote:

    I have updated to CPS08 and still getting the Starting Creo View Client message.

    Opened a call with PTC and they have not found anything that will fix this problem, yet.

     

    Has anyone else seen this issue?

     

    Creo View launches from the web browser and works good here.

    Windchill 11.0 M030 CPS08. It also worked fine with previous M030 cps sets.

    Creo View 4.2 M001

    Windows 10/7 clients

    FireFox 52.7.4 ESR 32bit

    Chrome 66.0.3359.139

    IE 11

    Edge 40.15063.674.0

     

    I would have a look at your Creo View install.

    Like I mentioned previously pvagent.exe is a required part of the Creo View launch from a web browser. If pvagent.exe is blocked by a virus scanner or something then Creo View will not launch. If pvagent.exe is running

    then kill it like I mentioned earlier. We have to occasionally kill this process because Creo View will no longer launch.

    B
    23-Emerald III
    BenLoosli23-Emerald IIIAuthor
    23-Emerald III
    May 1, 2018

    Randy,

    You have Creo View 4.2 running with Windchill 11.0? I thought 4.2 was for 11.1.

    Maybe I will try an upgrade to 4.2 and see if that solves the issue.

    Did you also upgrade the adaptors to 4.2 on the publishing machine(s)?

     

    B
    23-Emerald III
    BenLoosli23-Emerald IIIAuthorAnswer
    23-Emerald III
    March 20, 2019

    PTC spent 8 months trying to resolve this issue and never did!!

    We finally did some backdoor testing with a standalone install of Windchill11.0 and every CPS up to 06. They all launched CreoView, just not our production system. We then did a rehost of the production system (11.0 m030 CPS06) to the second set of servers and everything is working again. No explanation why it would not launch from the original servers. No changes to IE, no changes to URI calls, no system ports opened, just a rehost to aa new set of servers.

     

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