Creo view wierdness

I have an user that has a new laptop with two external monitors attached to it, but don't think that is causing the issue, that is having issues viewing things from Windchill.  When Creo View opens and the object is selected, the screen is blank.  It doesn't matter if the user is an admin or not.  The same viewable works on a different computer.

I'm guessing graphics related, but do not know where to start.  I'm starting here since I do not have total access to the system to work with tech support and am hoping someone else on here might have gone through the same thing.

I'm on Windchill 11.0 m030 with Creo View 4.1.

Thank you,

Brian