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BenLoosli23-Emerald III
23-Emerald III
January 31, 2022
Question

CreoView publishing not connecting to Windchill

  • January 31, 2022
  • 2 replies
  • 6341 views

CreoView Publishing has been running fine for a couple of years, but last week, it quit. The message is "Failed to Register Windchill Server <workspace_name> --15.

Nothing has changed from a Windchill standpoint, no username or password changes, etc. The only change might be a Windows update patch that IT installed in 1/13. I am still waiting on word from them if the installed any patches. They say no patches installed .

Does anyone have any ideas what may be wrong. I have deleted the cache files as recommended in CS articles, checked the auth.properties file, etc.

2 replies

MarcoTosin
MarcoTosin21-Topaz I
21-Topaz I
January 31, 2022

It's a new workspace or an old one that causing the error?

 

In the past we have had some problems registering Creo with Windchill if the WS name contained the "-" character.

Marco
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BenLoosli23-Emerald IIIAuthor
23-Emerald III
January 31, 2022

Windchill creates a new workspace for each object published.

MarcoTosin
MarcoTosin21-Topaz I
21-Topaz I
January 31, 2022

This article show same error you wrote above

Creo View Adapters: Creo Parametric workers fail to publish with the error "Failed to register Windchill server <WindchillURL> <Workspace> - -15"

https://www.ptc.com/en/support/article/cs26015

 

Marco
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TomU23-Emerald IV
23-Emerald IV
January 31, 2022

Are you seeing anything in the Windchill method server logs or just in the CAD worker logs?  What version of Windchill, Adapters, CAD software, etc.?

 

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BenLoosli23-Emerald IIIAuthor
23-Emerald III
January 31, 2022

Only seeing error messages in the CAD worker logs, nothing in the 4 method server logs.

Windchill 11.0 m030 CPS06

Adapters 4.2

Creo 4 M080

This setup has been working for the past 2 years and suddenly stopped and won't connect.

The Windchill server and the publishing machine can ping each other.

 

T
TomU23-Emerald IV
23-Emerald IV
January 31, 2022

This is an interesting article:  https://www.ptc.com/en/support/article/cs101430

 

If you receive the error message Failed to register Windchill server ending with the error code -15 this indicates a problem an access control issue, e.g. wrong username or password for accessing the Workspace.

 

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