Crro View Lite

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@BenLoosli wrote:

One user is suddenly getting a blank screen when she opens a file from Windchill in Creo View Lite. The workstation has been rebooted and that did not help. We switched from Lite to Professional and  back and still Creo View only displays a blank window. We are both using IE11 on Windchill 10.0 and normal browser functions in Windchill all seem to be running normally. The one difference may be versions of JAVA that we each have loaded because of some programs that she runs that I don't.

Does theJAVA version make a difference with Creo View Lite?

 

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Does the issue follow the Windchill or the windows user login? ie what happens with the following:

• "bad computer"
  • Windows login = "bad user" and Windchil login  = "bad user"
    • failure (from your post)
  • Windows login = "bad user" and Windchill login = "good user"
    • ?
  • Windows login = "good user" and Windchill login = "bad user"
    • ?
  • Windows login = "good user" and Windchill login = "good user"
    • ?
• "good computer"
  • Windows login = "bad user" and Windchill login = "good user"
    • ?
  • Windows login = "bad user" and Windchill login = "bad user"
    • ?
  • Windows login = "good user" and Windchill login = "bad user"
    • ?
  • Windows login = "good user" and Windchill login = "good user"
    • success (from your post)