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Z
ZC_1090925213-Aquamarine
13-Aquamarine
July 24, 2024
Question

Data not present in Windchill performance advisor tool

  • July 24, 2024
  • 1 reply
  • 2177 views

I am using Windchill PDMLink Release 12.1 and Datecode with CPS 12.1.0.2

Windchill performance advisor does not have the transmitted data Windchill is configured to send. The test transport reports that it was successful but I can only see a few license reports in the performance advisor tool. No other reports are present.

1 reply

Marco Tosin
21-Topaz I
Marco Tosin21-Topaz I
21-Topaz I
July 25, 2024

How long have you been using Performance Advisor?
Was the data being sent correctly and then stopped loading?

 

To see if there are problems on sending you can also check what is being written to the Background Method Server logs

 

This is a summary article of information on this topic.

 

[Knowledge Hub] PTC Performance Advisor

 

This is dedicated to Windchill

 

FAQ - Performance Advisor for PTC Windchill

 

Marco
Z
ZC_1090925213-AquamarineAuthor
13-Aquamarine
July 25, 2024
I have been trying to use Performance advisor for a couple months but have never been able to get information in there. I attached the background server log. The first entries seem to be encountering an issue with the attribute naming length. I am new to this company so I did not set up the OIRs but I do not see in the log which OIR would be causing that character length issue if that is indeed what is preventing the report from generating and being sent to the Performance advisor. Please advise if these reports are saved in windchill, if so, where I can see the reports that are sent and what object types they are.

Regards,

Zach Crouse | CAD Administrator

zach.crouse@wabtec.com


Nordco Inc., 245 W. Forest Hill Ave., Oak Creek, WI 53154

www.Nordco.com | www.linkedin.com/company/nordco

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Marco Tosin
21-Topaz I
Marco Tosin21-Topaz I
21-Topaz I
July 26, 2024

Let me preface this by saying that I've been using the Performance Advisor tool for Creo since 2018 and, since it became available (version 10.2), also for Windchill so I've had a chance to see all the transformations it has had.

 

It is definitely a useful tool, in theory, but it often has problems of various kinds and therefore I have had to open several calls to support for issues that I have found.

 

One of the things that has been changed, several times, over the last few months is the location where the reports are saved.

 

You used to be able to set it from the configuration page of the tool while now they are saved, automatically, within the Windchill DB and you can see them, from the GUI, by clicking on Site --> Folders.

 

Marco_Tosin_0-1721976776106.png

 

If you want to see the contents you can download them from the path above.

 

Marco_Tosin_1-1721976821342.png

 

Above are the contents of my folder, updated to the last submission made to PTC.

 

Below you will find what I see in my Performance Advisor dashboard for Windchill regarding transmitted data (day, type, and status).

 

Marco_Tosin_2-1721976973322.png

 

 

Marco
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