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BrianToussaint19-Tanzanite
19-Tanzanite
February 21, 2018
Solved

Default CN Task

  • February 21, 2018
  • 1 reply
  • 2672 views

Something changed when I upgraded from 10.2 to 11.0 and the default task that populates when you create a CN has changed.  We have to different soft type CNs.  Each of them have a different soft type Task.  Back in 10.2 I created a template for our "special" CN so that it would populate the soft type for it because the default had been the "normal" CN task.  Now the "special" task is defaulting when the "normal" CN is created.  I cannot create a template for the "normal" CN because there are attributes on the CN that have to be left blank to force the user to answer them and the template will not allow for them to be blank.  So my question is, how do I change it so that the "normal" task will be the default when creating a CN?

Best answer by JeffZemsky

@BrianToussaint With 11.0 M010 there is an ability to configure relationships between CN and CT in the Change Association Tab.  You would configure which CT type to relate to a CN type in this table.  The relationship type is call Change Implementation Plan.  In the example when you select the Prototype CN the Simple CT is the default task to use based upon the Association definition.  Further use of templates could allow you to automate adding in additional other types that are allowable for a CN.

(view in My Videos)

1 reply

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JeffZemsky17-PeridotAnswer
17-Peridot
February 28, 2018

@BrianToussaint With 11.0 M010 there is an ability to configure relationships between CN and CT in the Change Association Tab.  You would configure which CT type to relate to a CN type in this table.  The relationship type is call Change Implementation Plan.  In the example when you select the Prototype CN the Simple CT is the default task to use based upon the Association definition.  Further use of templates could allow you to automate adding in additional other types that are allowable for a CN.

(view in My Videos)

    B
    BrianToussaint19-TanzaniteAuthor
    19-Tanzanite
    March 1, 2018

    Thank you @JeffZemsky.  I will look into this but it looks like it will do what I need it to.  I almost have my 11.0 test server up so that I can test this soon.

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