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BenLoosli23-Emerald III
23-Emerald III
November 11, 2019
Question

Deleted wrong group

  • November 11, 2019
  • 7 replies
  • 3490 views

I deleted the Org Admin group by accident, thinking it was one I had created.

I have recreated a new ORG ADMIN group in Participant Administration and added the users that should be in the group. However, when I go to The Organization page and select Administrators, I get the heading of Organization Administrators, but I get the following error message when I go to add a user to that grouping.

 

Unable to update deleted group "ORG ADMIN".

 

How can I get this list to populate with the Org Admins?

 

Windchill 11.0 m030 CPS08

 

7 replies

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amar_karthi13-Aquamarine
13-Aquamarine
November 13, 2019

Do u have a backup of the ldif file from the Windchill Directory Service before you deleted the group accidentally? Re-importing the ldiff file back into DS might be of help.

 

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BenLoosli23-Emerald IIIAuthor
23-Emerald III
November 13, 2019

Unfortunately, no backup as I am just building the user information into the system.

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mmeadows-316-Pearl
16-Pearl
November 13, 2019

I've deleted and restored the Administrator (wcadmin) user but I haven't deleted the ORG ADMIN group before.

This is PTC's recommendation.

https://www.ptc.com/en/support/article?n=CS246752

 

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BenLoosli23-Emerald IIIAuthor
23-Emerald III
November 13, 2019

That article was sent to me by the PTC support person working this issue.

It did not work and PTC is still working on it. They also sent me some SQL commands, 2 of the 3 commands failed!

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mmeadows-316-Pearl
16-Pearl
November 13, 2019

I'm not completely surprised the article didn't work.  I would lean on PTC's for this one.

If you don't want to wait on PTC for explicit queries, you can write your own.  This mapping might help.

https://www.ptc.com/en/support/article?n=CS109367

 

 

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