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K
KV_123553866-Contributor
6-Contributor
June 26, 2025
Solved

Did anyone tried installing Windchill 13.0.2.x on RHEL9.2 ?

  • June 26, 2025
  • 2 replies
  • 2551 views

Version: Windchill 13.0

 

Use Case: When Launching PSI installer, the Next button is faded.


Description:

RHEL 9.2

Windchill Version 13.0.2.5

Java : 17.0.11 or 17.0.15

 

When we launch the PSI installer, The Next button is faded and i dont see any loggers captured under /tmp.

 

 

Best answer by Jimwang

The problem is due to the file /etc/issue is empty.

Next Steps:

1> Rename the /etc/issue file, e.g: mv /etc/issue /etc/issue_backup0704

2>Re-run the test tool: java -cp . PlatformTypeTest

3>If you can run the test tool successfully without exception and get something like below, then you should be able to run PSI:

       **** PT getcurrentOS: Linux
       **** PT getVersion: REDHAT9
       ******It is not Centos8 *****

 Please let me know the result.

2 replies

avillanueva
23-Emerald I
avillanueva23-Emerald I
23-Emerald I
June 26, 2025

Yes but I installed 13.0.2.4 if that matters but I am using RHEL 9.2. I assume you've retried and it stops at the same spot? There should be some logs. Checking my notes, I did not use the default temp folder (/tmp). I mapped it to another folder with larger space:

https://www.ptc.com/en/support/article/CS178146?source=search

https://www.ptc.com/en/support/article/CS408865?source=search

Are you running SELinux?

 

K
KV_123553866-ContributorAuthor
6-Contributor
June 27, 2025

/tmp has 14GB free space.

 

I even tried mapping it to different directory /opt/ptc/tmp, here as well the same issue.

 

 

export _JAVA_OPTIONS="-Djava.io.tmpdir=<new tmp location>"

 

J
Jimwang16-Pearl
16-Pearl
June 27, 2025

Is your /staging_software a local physical folder or a mounted remote folder? If it is a remote folder, it might be due to the network latency. Make sure the installer has enough permission on the folder.

K
KV_123553866-ContributorAuthor
6-Contributor
June 27, 2025

software is in local drive but not in remote folder.

J
Jimwang16-Pearl
16-Pearl
June 27, 2025

Make sure the installer account has enough permission (at least R+E) on the Installation software package folder and has (W+E) permission on the tmp folder. Can you share a screenshot of the command (ls -lt) for the tmp folder and the Installation software package folder ? 

Another option is to try to re-download the installation software package to exclude the software package itself issue.

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