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10-Marble
September 11, 2023
Solved

Disable or Hide OOTB Change Request Type while creating

  • September 11, 2023
  • 1 reply
  • 1211 views

RG_10753677_0-1694438956574.png

Is it possible to disable the OOTB Change Request type while creating the Change Request? I was able to get our custom CR type populate as a default, but I'm looking to disable this OOTB. 

 

 

Best answer by HelesicPetr

Hello @RG_10753677 

Yes you can. 

 

You need to set attribute instantiable to no on the Change Request type.

HelesicPetr_0-1694439462730.png

 

Be sure that your subtype after change has the instantiable to yes. it is common that the new subtype is driven from upper type. 

 

PetrH

1 reply

HelesicPetr
22-Sapphire II
22-Sapphire II
September 11, 2023

Hello @RG_10753677 

Yes you can. 

 

You need to set attribute instantiable to no on the Change Request type.

HelesicPetr_0-1694439462730.png

 

Be sure that your subtype after change has the instantiable to yes. it is common that the new subtype is driven from upper type. 

 

PetrH

10-Marble
September 11, 2023

RG_10753677_0-1694442266724.png

 


I tried that, but it's not letting me create a new CR anymore, even if the subtype's 'Instantiable' is set to 'Yes'

10-Marble
September 11, 2023

Sorry, It worked now. I didn't realize I have to edit the subtype after changing the OOTB one. Thank you so much.