Skip to main content
R
rlohbauer10-Marble
10-Marble
April 3, 2019
Question

DTI Issue: When creating a new document from template W/ DTI, the template is downloaded, no new doc

  • April 3, 2019
  • 1 reply
  • 5637 views

See SPR 7906504 for reference

11.0 M030 CPS10

There was a MS Word update to version 1902 (Build 11328.20158) after which:

 

When we create new documents from Template using Word w/ DTI or  New Document from the Windchill Internet browser folder, the Wizard appears normally.  But when the wizard is completed and the new document is allegedly launched it is the template itself that is downloaded and presented.  There is a new document created in the designated location in Windchill.  But again, when the new file is downloaded it is the template you get.

 

Has anyone experienced this?  We have a case started with PTC.

1 reply

S
SvenVanDroogenb1-Visitor
1-Visitor
April 5, 2019

It looks like the attributes are not updated. 

 

https://www.ptc.com/en/support/article?n=CS19430

R
rlohbauer10-MarbleAuthor
10-Marble
June 19, 2019

Thanks Sven,

 

After more review the issue is tied to an MS Office update (1902).  When users with Word v1902 create a New Document from Template a new document is created with the proper attributes.  (Other users with previous versions of Word can open the file normally) But the file downloaded  after creation is the template document.  The properties show it to be the actual template, not the new file. 

 

Also, if the user with v1902 goes back and attempts to open the newly created document they will download the template.  Even though other users with the previous version of word are able to access the same document and download the new document!

 

 

F
FelixPortmann5-Regular Member
5-Regular Member
August 5, 2019

We've exactly the same issue with the Windchill 11.1 M010 DTI since the MS-Office 365 was updated from Version 1808 to Version 1902.

- Have you got a newer status regarding this SPR?

- Makes it sense and is it possible to downgrade MS-Office back to version 1808 as a Workaround?

 

Terms & ConditionsAccessibility statement