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13-Aquamarine
July 18, 2018
Solved

DTODeliverablesQueue entries not executing.Queue entries always showing ready state

  • July 18, 2018
  • 1 reply
  • 1967 views

Customer created varitant specification from one configurable bom then execute Request Deliverables to create new variant.

But after that operation the Status in Requested Deliverables table is always Pending and queue entry item of DTODeliverablesQueue is always at Ready Status

In BGMS log get related error as below :

 

2018-07-18 16:17:21,388 WARN  [DTODeliverablesQueue.PollingThread] wt.method.server  - Uncaught exception on thread: "DTODeliverablesQueue.PollingThread" [id=302]
wt.method.AuthenticationException
    at wt.session.SessionContext.getContext(SessionContext.java:233)
    at wt.session.StandardSessionManager.getPrincipal(StandardSessionManager.java:162)
    at sun.reflect.GeneratedMethodAccessor31.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:498)
    at wt.services.ServiceFactory$ServerInvocationHandler.invoke(ServiceFactory.java:399)
    at com.sun.proxy.$Proxy37.getPrincipal(Unknown Source)
    at wt.access.StandardAccessControlManager.getCurrentPrincipal(StandardAccessControlManager.java:8615)
    at wt.access.StandardAccessControlManager.checkAccess(StandardAccessControlManager.java:411)
    at sun.reflect.GeneratedMethodAccessor46.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:498)
    at wt.services.ServiceFactory$ServerInvocationHandler.invoke(ServiceFactory.java:399)
    at com.sun.proxy.$Proxy44.checkAccess(Unknown Source)
    at wt.fc.StandardPersistenceManager.refresh(StandardPersistenceManager.java:1084)
    at wt.fc.StandardPersistenceManager.refresh(StandardPersistenceManager.java:517)
    at sun.reflect.GeneratedMethodAccessor50.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:498)
    at wt.services.ServiceFactory$ServerInvocationHandler.invoke(ServiceFactory.java:399)
    at com.sun.proxy.$Proxy11.refresh(Unknown Source)
    at wt.fc.DefaultInflator$OidCache.inflate(DefaultInflator.java:383)
    at wt.fc.DefaultInflator$OidCache.inflate(DefaultInflator.java:375)
    at wt.fc.DefaultInflator$AbstractCache.get(DefaultInflator.java:291)
    at wt.fc.DefaultInflator$AbstractCache.get(DefaultInflator.java:259)
    at wt.fc.DefaultInflator.get(DefaultInflator.java:153)
    at wt.fc.ObjectReference.getObject(ObjectReference.java:735)
    at wt.fc.BinaryLinkUtilities.getRoleBObject(BinaryLinkUtilities.java:151)
    at wt.fc.ObjectToObjectLink.getRoleBObject(ObjectToObjectLink.java:222)
    at com.ptc.wpcfg.deliverables._DeliverablesRequestInfoToQueueEntry.getReqinfo(_DeliverablesRequestInfoToQueueEntry.java:35)
    at com.ptc.wpcfg.deliverables.StandardDeliverablesTicketService.findAndUpdateDelivReqInfo(StandardDeliverablesTicketService.java:409)
    at com.ptc.wpcfg.deliverables.StandardDeliverablesTicketService$1.notifyVetoableEvent(StandardDeliverablesTicketService.java:106)
    at wt.events.StandardKeyedEventBranch.intDispatchEvent(StandardKeyedEventBranch.java:312)
    at wt.events.StandardKeyedEventBranch.dispatchVetoableMultiObjectEvent(StandardKeyedEventBranch.java:263)
    at wt.events.StandardKeyedEventDispatcher.intDispatchEvent(StandardKeyedEventDispatcher.java:306)
    at wt.events.StandardKeyedEventDispatcher.dispatchVetoableMultiObjectEvent(StandardKeyedEventDispatcher.java:244)
    at wt.services.StandardManagerService.intDispatchVetoableEvent(StandardManagerService.java:408)
    at wt.services.StandardManagerService.dispatchVetoableMultiObjectEvent(StandardManagerService.java:313)
    at wt.fc.StandardPersistenceManager.dispatchVetoableEvent(StandardPersistenceManager.java:2976)
    at wt.fc.StandardPersistenceManager.dispatchVetoableEvent(StandardPersistenceManager.java:2959)
    at wt.fc.StandardPersistenceManager.remove(StandardPersistenceManager.java:2266)
    at wt.fc.StandardPersistenceManager.processRemoveOids(StandardPersistenceManager.java:2501)
    at wt.fc.StandardPersistenceManager.processRemoveOids(StandardPersistenceManager.java:2339)
    at wt.fc.StandardPersistenceManager.remove(StandardPersistenceManager.java:2228)
    at wt.fc.StandardPersistenceManager.remove(StandardPersistenceManager.java:1764)
    at wt.fc.StandardPersistenceManager.remove(StandardPersistenceManager.java:1143)
    at wt.queue.WtQueue.removeEntry(WtQueue.java:1078)
    at wt.queue.ProcessingQueue.execEntry(ProcessingQueue.java:332)
    at wt.queue.ProcessingQueue.execEntries(ProcessingQueue.java:892)
    at wt.queue.PollingQueueThread.run(PollingQueueThread.java:99)

Best answer by glv

Solution:

1.       select ida2a2 from processingqueue where name='DTODeliverablesQueue'
2.       select * from queueentry where ida3a5='xxx'  (xxx is return value from step 1)
3.       change the values of column MarkForDeletea2 from 1 to 0  for all these searched records of step 2

1 reply

glv13-AquamarineAuthorAnswer
13-Aquamarine
August 15, 2018

Solution:

1.       select ida2a2 from processingqueue where name='DTODeliverablesQueue'
2.       select * from queueentry where ida3a5='xxx'  (xxx is return value from step 1)
3.       change the values of column MarkForDeletea2 from 1 to 0  for all these searched records of step 2