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avillanueva
23-Emerald I
avillanueva23-Emerald I
23-Emerald I
April 12, 2024
Solved

Duplicate object created on save (New Part Request)

  • April 12, 2024
  • 3 replies
  • 1516 views

Two users have confirmed this and I have seen this before years ago I believe with change objects. The user was creating a new part request object. Two were created as a result at exactly the same time and two workflows were spawned. As I have seen this before with other wizards, was there a fix or should this be filed as ticket to PTC? I cannot say if the user clicked something twice or rapidly. I will try to repeat but system should not allow multiple objects to be created if the user gets click happy waiting for response. 

    Best answer by avillanueva

    PTC replied back that there is an SPR on this (SPR 1979291) but that duplicate part requests can result if Apply is clicked multiple times before Finish. Each time you click apply, a new part request is created but window remains open. When you close with Finish, it creates the final one.  At least we know what triggers it and can avoid it until SPR is closed.

    3 replies

    Fadel
    Fadel23-Emerald I
    23-Emerald I
    April 15, 2024

    its worth to check the Apache access log, if two requests were generated by the client machine 

    Buiꓘa
    Fadel
    Fadel23-Emerald I
    23-Emerald I
    May 3, 2024

    issue tracked with TS IN C17323941

    Buiꓘa
    avillanueva
    23-Emerald I
    avillanueva23-Emerald IAuthorAnswer
    23-Emerald I
    June 24, 2024

    PTC replied back that there is an SPR on this (SPR 1979291) but that duplicate part requests can result if Apply is clicked multiple times before Finish. Each time you click apply, a new part request is created but window remains open. When you close with Finish, it creates the final one.  At least we know what triggers it and can avoid it until SPR is closed.

    avillanueva
    23-Emerald I
    avillanueva23-Emerald IAuthor
    23-Emerald I
    June 24, 2024

    Ok, here is a head scratcher. What say you? The SPR was closed with a note "as working to specification". Seems the user should know not to hit apply multiple times before finish.  I replied in disagreement that this cannot be as intended. Awaiting response.

    B
    23-Emerald III
    BenLoosli23-Emerald III
    23-Emerald III
    June 24, 2024

    I would say that Apply should create the new object, leave the wizard open, but erase the original entered  data so an additional new object(s) can be created. Finish should create the object and close the wizard.

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