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BrianToussaint19-Tanzanite
19-Tanzanite
October 13, 2022
Solved

Emails not going to User chosen for a Role inside of workflow

  • October 13, 2022
  • 1 reply
  • 1823 views

I am using Windchill PDMLink Release 11.1 and Datecode with CPS M020-CPS08

In my workflow, the email notification does not send an email to the user assigned to a role when that role is in the Recipients. I recently added a group also to that notification and the group gets it, but the user does not.

Here are the errors that I faced
None

1 reply

avillanueva
23-Emerald I
avillanueva23-Emerald I
23-Emerald I
October 13, 2022

This is a straight up email robot? Can you send a screen shot of the configuration? 

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BrianToussaint19-TanzaniteAuthor
19-Tanzanite
October 13, 2022

Sure can, here you go.  We assign the role during the task before email proxy.

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avillanueva
23-Emerald I
avillanueva23-Emerald IAnswer
23-Emerald I
October 13, 2022

Found it:

https://www.ptc.com/en/support/article/cs33592?language=en&posno=1&q=email%20robot%20role&source=search

 

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