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bschlund5-Regular Member
5-Regular Member
Apr 22, 2017 10:11 PM UTC
Question

Embedded browser in Creo 4.0 M010 has no scroll bars. Neither scaling nor detaching the browser helps. Can't access lower right part of web page. Using WC 11.0 M020 on Windows 10.

Cannot do any number of WC tasks as I cannot access the lower right part of the Creo embedded web browser.

    8 replies

    Jubas1234-Participant
    4-Participant
    Aug 19, 2017 9:21 AM UTC

    Hi!

    I have reported it to PTC - TSMan Happy

     

    Dear Torben Iversen,

     

    Thank you for submitting your question to us.

    Case #13811098: "Embedded browser in Creo 4.0 M020 has no scroll bars” has been created.

     

    NOTE! To correspond with the PTC representative assigned to your Case, please "reply ALL" to this email or submit a comment using the Case Viewer: https://www.ptc.com/appserver/cs/view/case.jsp?n=13811098

     

    Thank you,

    PTC Support Team

     

    [ref:_00DA0YLPa._5002A18wcnG:ref]
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    TomU
    TomU23-Emerald IV
    23-Emerald IV
    Aug 24, 2017 8:25 PM UTC

    What is the resolution of your screen?

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    Jubas1234-Participant
    4-Participant
    Aug 24, 2017 8:31 PM UTC

    Capture.PNGCapture-1.PNG

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    BenLoosli23-Emerald III
    23-Emerald III
    Aug 24, 2017 6:53 PM UTC

    What is your embedded browser?

    IE 11, Edge, Chrome, Firefox?

     

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    Jubas1234-Participant
    4-Participant
    Aug 24, 2017 8:18 PM UTC

    Hi!

    I have try with IE11 & Chrome, and it didn't work...

    But this issue is not on every type of computers, it is only on my Laptop.

    It works okay on a tower, so it could be something about the graphic card, i belive!

    @BenLoosli wrote:

    What is your embedded browser?

    IE 11, Edge, Chrome, Firefox?

     

     

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    kiwamoto1-Visitor
    1-Visitor
    Apr 26, 2018 4:20 PM UTC

    it was solved? I can't see the case opened... I got a user with the same problem recently. He uses notebook w/closed screen, and a monitor. Aparently when he changes from one to another, Creo messes up the browser visualization hiding the scroll bars. It's only solved when I change the resolution scale to 100% (it was 120%) and mandatorily restart the computer.

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    RandyJones20-Turquoise
    20-Turquoise
    Apr 26, 2018 4:30 PM UTC
    @kiwamoto wrote:

    it was solved? I can't see the case opened... I got a user with the same problem recently. He uses notebook w/closed screen, and a monitor. Aparently when he changes from one to another, Creo messes up the browser visualization hiding the scroll bars. It's only solved when I change the resolution scale to 100% (it was 120%) and mandatorily restart the computer.

    See this post for issues when Windows 10 display scale is larger than 100%:

    https://community.ptc.com/t5/Additional-Creo-Questions/Creo-Parametric-4-0-embedded-chromium-browser-display-issue-with/m-p/493194

     

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