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Amirtharaj_K17-Peridot
17-Peridot
Jul 7, 2023 10:06 AM UTC
Solved

Embedded Browser Issue

I am using Windchill PDMLink Release 12.0 and Datecode with CPS 12.0.0.0

Conflict management is open, but can't see which error we get.
    Amirtharaj_KAnswer
    17-Peridot
    Jul 20, 2023 7:34 AM UTC

    Thank you all for the replies,

    Found out where it is this issue came from, In this user machine they have two users one is Administrator & another one is user end IT end they have some restricted something on this user. I checked with the administrator it's working fine in there. Thank you, guys, for your support.

     

    Regards, 

    Amir

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    13 replies

    avillanueva
    avillanueva23-Emerald II
    23-Emerald II
    Jul 7, 2023 2:07 PM UTC

    screen shot?

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    Amirtharaj_K17-PeridotAuthor
    17-Peridot
    Jul 10, 2023 4:38 AM UTC

    Hi Mr. Avil

    Thank you for the replay. Please find the below screenshot.

    Thanks,

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    avillanueva
    avillanueva23-Emerald II
    23-Emerald II
    Jul 10, 2023 11:26 AM UTC

    Is your workspace active and set to online?

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    jbailey
    jbailey18-Opal
    18-Opal
    Jul 7, 2023 8:24 PM UTC

    Which Version of Creo are you using? If it is Older than Creo 9 make sure you have the internal browser set to be Chromium

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    Amirtharaj_K17-PeridotAuthor
    17-Peridot
    Jul 10, 2023 4:40 AM UTC

    Thank you for the replay Mr. Jbailey,

     

    It's Creo 7 & set as chromium browser in config.pro.

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    jbailey
    jbailey18-Opal
    18-Opal
    Jul 10, 2023 10:13 AM UTC

    Potentially a corrupt cache?

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    Amirtharaj_K17-PeridotAuthor
    17-Peridot
    Jul 11, 2023 4:40 AM UTC

    Thank you for the reply, Mr. Jbailey if you don't mind can you elaborate more on this?

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    jbailey
    jbailey18-Opal
    18-Opal
    Jul 11, 2023 11:52 AM UTC

    The local file location where workspace data is stored. If you go to Server Management it will show you where that cache is.  I wouldn't delete the .wf folder, but create a subfolder and move it to there and then relaunch creo - reconnect to Windchill and try again. Anything that is new and hasn't been uploaded or checked into Windchill remains in this folder. 

     

    If you have new items that cant be checked in yet, you will want to export them from the workspace first and then reimport them into the workspace.  If this test doesn't work, you can delete the new .wf folder and put the original .wf folder back to the original location

     

    jbailey_0-1689076164376.png

     

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    buenosroas13-Aquamarine
    13-Aquamarine
    Jul 12, 2023 9:16 AM UTC

    Like @jbailey suggests this may be an issue with corrupt cache, but I'd empty out the embedded browser cache first so that you won't have to erase your entire local workspace cache (it may also contain favourites that you may want to keep). Check out this article https://www.ptc.com/en/support/article/CS326825 for instruction on how to clean out the browser cache.

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    Amirtharaj_K17-PeridotAuthor
    17-Peridot
    Jul 12, 2023 11:41 AM UTC

    Thank you for the replay guys,

    Actually, i tried all your method, embedded browser is working fine except the conflict management dialog box.

     

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    buenosroas13-Aquamarine
    13-Aquamarine
    Jul 12, 2023 12:23 PM UTC

    Have you opened a support call with PTC directly, or through your reseller?

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