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15-Moonstone
March 2, 2026
Question

Error getting the value from the KeyStore file

  • March 2, 2026
  • 2 replies
  • 74 views

Version: Windchill 12.1

 

Use Case: Errors in logs at Windchill startup, but it starts.


Description:

This has been asked before, but as there's two different related articles I'm asking again.

 

There's errors in logs at Windchill startup:

com.ptc.paa.config.keystore.PAAKeyStore  - Error getting the value from the KeyStore file java.security.KeyStoreException: Could not load keystore file.

 

However, Windchill starts and runs fine.

 

There's two different solutions. One says to delete files and restart, another says to run -ant to recreate keystore. Which is enough?

 

https://www.ptc.com/en/support/article/CS287849

https://www.ptc.com/en/support/article/CS110492

 

 

2 replies

Fadel
23-Emerald I
March 2, 2026
16-Pearl
March 2, 2026

It's like cache files. If you don't create them from ant command it will get recreated on startup.