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gafoorgk12-Amethyst
12-Amethyst
April 6, 2018
Solved

Error while installing Windchill 11.0 M030 at OCU configuration stage

  • April 6, 2018
  • 4 replies
  • 5193 views

Hi,

We're using Windchill 10.2. As a part of upgrading to 11.0, we're testing it in a test environment. 3 servers are configured as following in the same order as listed below;

  1. Oracle 11.2.0.4 and Windchill Directory Server are installed and configured in server WCDbSrv.company.com
  2. Business Reporting is installed in server WCBusRptSrv.company.com
  3. Windchill 11.0 M030 solution is to be installed in WCAppSrv.company.com. This task generates error as in below screenshot.
    Windchill Installation Error

I'm also attaching the log files mentioned in the error. Please help identifying the cause of error.

 

Thank you

Best answer by gafoorgk

I found the resolution for the issue. It seems PSI doesn't go very well with Windows Servers Auto Admin Approval mode.

 

Even after turning off UAC, installation was generating this error. But together with turning off UAC, if policy setting "User Account Control: Run all administrators in Admin Approval Mode" is disabled, PSI works fine.

4 replies

B
23-Emerald III
BenLoosli23-Emerald III
23-Emerald III
April 6, 2018

Did you close the error window before copying the log files? The log files are not closed until you hit OK in the error window.

G
gafoorgk12-AmethystAuthor
12-Amethyst
April 6, 2018

Oops... No, I didn't. I did reset the VMs to start over again.

 

I received the error both times I tried before. Will try again and if I get the same error, I will copy the logs after closing the error window.

G
gafoorgk12-AmethystAuthor
12-Amethyst
April 7, 2018

Hi,

 

Further analysis shows the error being thrown immediately after the following setup started running.

..\MED-60419-CD-110_M030\OCU\Disk1\InstData\Windows\NoVM\setup.exe

 

Any idea why it would throw error?

 

Thanks.

G
gafoorgk12-AmethystAuthor
12-Amethyst
April 7, 2018

Hello,

 

Checked further. I think it has got something to do with Java. See below log lines from one of the PSI log files.

INFO 2018-04-07 21:33:52 - ###################################################
INFO 2018-04-07 21:33:52 - Running ocu Installer
INFO 2018-04-07 21:33:52 - ###################################################
DEBUG 2018-04-07 21:33:52 - calling executeInstaller(\\192.168.30.1\Windchill_v11.0\MED-60419-CD-110_M030\OCU)
DEBUG 2018-04-07 21:33:52 - Processing subinstaller assembly (ocu): timer.start
INFO 2018-04-07 21:33:52 - Running: C:\Windows\system32\cscript.exe //E:vbscript \\192.168.30.1\Windchill_v11.0\MED-60419-CD-110_M030\OCU\setup.vbs WAIT LAX_VM C:\Users\Svc.Windchill\AppData\Local\Temp\I1523119846\Windows\resource\jre\bin\java.exe -f D:\ptc\WC11\PSI\installer\PSITempProps\ocu-installer.properties -DMULTI_PROGRAM_EXEC=1
INFO 2018-04-07 21:34:50 - Completed: C:\Windows\system32\cscript.exe //E:vbscript \\192.168.30.1\Windchill_v11.0\MED-60419-CD-110_M030\OCU\setup.vbs WAIT LAX_VM C:\Users\Svc.Windchill\AppData\Local\Temp\I1523119846\Windows\resource\jre\bin\java.exe -f D:\ptc\WC11\PSI\installer\PSITempProps\ocu-installer.properties -DMULTI_PROGRAM_EXEC=1
INFO 2018-04-07 21:34:50 - return code = -1
INFO 2018-04-07 21:34:50 -
============= start: ocu summary =============
ocu installer finished.

Return code: -1

One or more of the actions from the installation sequence caused a fatal error.
============= end: ocu summary =============


DEBUG 2018-04-07 21:34:50 - Installation is Aborting.
The following logs contain information that may be useful for diagnosing installation problems.
Please include them in your support requests.
D:\ptc\WC11\ocu\installer\logs\OCU_PtcInstall.log
D:\ptc\WC11\ocu\installer\logs\OCU_InstallLog.xml
FATAL 2018-04-07 21:38:15 - Aborting installation.
FATAL 2018-04-07 21:38:15 - Installation is Aborting.
The following logs contain information that may be useful for diagnosing installation problems.
Please include them in your support requests.
D:\ptc\WC11\ocu\installer\logs\OCU_PtcInstall.log
D:\ptc\WC11\ocu\installer\logs\OCU_InstallLog.xml
FATAL 2018-04-07 21:38:15 - One or more of the actions from the installation sequence caused a fatal error.D:\ptc\WC11\ocu\installer\logs\OCU_PtcInstall.logD:\ptc\WC11\ocu\installer\logs\OCU_InstallLog.xml
FATAL 2018-04-07 21:38:15 - aborting: original exit_code = 2

G
gafoorgk12-AmethystAuthorAnswer
12-Amethyst
April 14, 2018

I found the resolution for the issue. It seems PSI doesn't go very well with Windows Servers Auto Admin Approval mode.

 

Even after turning off UAC, installation was generating this error. But together with turning off UAC, if policy setting "User Account Control: Run all administrators in Admin Approval Mode" is disabled, PSI works fine.

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