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Herve_Mercier10-Marble
10-Marble
February 16, 2024
Question

Event Manager - Incorrect information and status displayed for action

  • February 16, 2024
  • 2 replies
  • 1286 views

I am using Windchill PDMLink Release 11.1 and Datecode with CPS M020-CPS30

The Event manager only show pending status for some actions (add to workspace, move of CAD document). When the task is finished, nothing change into the event manager that still display a pending status.

Strangely, their is no start date for some actions.

2 replies

H
Herve_Mercier10-MarbleAuthor
10-Marble
February 16, 2024

 

Herve_Mercier_1-1708076911535.png

 

 

avillanueva
23-Emerald I
avillanueva23-Emerald I
23-Emerald I
February 16, 2024

Are these large transactions or moves? Any thing showing up in the method server logs? Are you seeing DB performance issues?

H
Herve_Mercier10-MarbleAuthor
10-Marble
February 16, 2024

Hi,

 

First of all thanks for the answer.

 

This occured while moving  a familly table that contain 7 instances ... not what I call a large transaction.

Regarding the Method server logs, I launched a On demand Scan and obtained no reall error related to that topic.

Herve_Mercier_0-1708100036376.png

 

Regardding the database performances, I'm on contact with our ORACLE specialist to check the DB.

 

What's strange ios the fact the event manager indicated pending status while the action is done. the move was done in less than 1 min but the message is still pending after 1 day ...

 

Have a nice day

 

HelesicPetr
22-Sapphire II
HelesicPetr22-Sapphire II
22-Sapphire II
February 20, 2024

Hi @Herve_Mercier 

It happens if something goes wrong . 

Sometimes the pending status is there for ever. The reason is that the action has not return any information to the status.

It usually happen if methodserver is unexpectedly stopped by restart or manual restart, backup restart in the time when action had been in a progress.

PetrH

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