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23-Emerald III
BenLoosli23-Emerald III
23-Emerald III
July 26, 2021
Question

Failed to validate the Oracle Home User Password with the username found in the registry

  • July 26, 2021
  • 1 reply
  • 2621 views

 I am trying to install Windchill 11.0 m030 CPS08 on a Windows Server 2016 machine with Oracle 12cR1. This for a rehost from a Windows Server 2012 machine in preparation for a Windchill 11.1 M020 upgrade. I got around an error running the PSI, but I cannot get around this Oracle User Home Password issue. I found a solution from 10.2 and tried that, but it did not help.

Any suggestions?

    1 reply

    avillanueva
    23-Emerald I
    avillanueva23-Emerald I
    23-Emerald I
    July 26, 2021

    So in the PSI step, it asked for the Oracle credentials and will not let you by?  Should be an immediate kick back if credentials are wrong. Check db.properties entries and ensure the password words via some other means. It may be that .xml file for the previous PSI run when it was installed has the values for the DB cached. You might need to edit those in the installer folder.  I just did a PSI run and it brought out my old indexer credentials and overwrote them in my install. I had to fix them after PSI was done.

    B
    23-Emerald III
    BenLoosli23-Emerald IIIAuthor
    23-Emerald III
    July 26, 2021

    This long before the db.properties is even created. I am getting this error when doing the Oracle configuration from the PSI on the Oracle server. I tried the steps from this article: Solved: Anyone installed WC 10.2 M030 without an Oracle Ho... - PTC Community but that did not make a difference.

    M
    MichaelChatel5-Regular Member
    5-Regular Member
    July 26, 2021

    Ben,

    I wonder if this would help:

     

    https://www.ptc.com/en/support/article/CS213330

     

    I'd suggest opening up a Support case, if it does not, as our Runtime engineers may understand this issue better.

     

    Mike

     

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