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AS_137268585-Regular Member
5-Regular Member
Sep 9, 2026 9:35 AM UTC
Solved

Find Participants page is not opening and displays the error

I am using Windchill PDMLink Release 12.0 and Datecode with CPS 12.0.2.26 We have rehosted Windchill from the Production server to the Development server. After completing the rehost, we configured the JNDI adapter on the Development environment. Following this configuration, the Participant Administration → Find Participants page is not opening and displays the error: “The identifying information for the objects being processed is corrupted.” We suspect this may be related to the JNDI/LDAP configuration. Please advise on the cause of this issue and the supported procedure to validate and resolve the JNDI inconsistency.
AS_13726858Answer
5-Regular Member
Sep 23, 2026 6:36 PM UTC

Thanks for sharing the article. In our case, the issue occurred temporarily after the rehost. It appears there was some delay while the system completed the post-rehost processing/configuration. The Find Participants page started working automatically after some time, without any additional changes to the JNDI configuration.

So the issue was resolved automatically and does not appear to have been caused by a JNDI inconsistency.

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2 replies

TDT18-Opal
18-Opal
Sep 9, 2026 11:40 AM UTC

Hi ​@AS_13726858,

Please take a look at the following article.

https://www.ptc.com/en/support/article/CS151289?source=search

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AS_137268585-Regular MemberAuthorAnswer
5-Regular Member
Sep 23, 2026 6:36 PM UTC

Thanks for sharing the article. In our case, the issue occurred temporarily after the rehost. It appears there was some delay while the system completed the post-rehost processing/configuration. The Find Participants page started working automatically after some time, without any additional changes to the JNDI configuration.

So the issue was resolved automatically and does not appear to have been caused by a JNDI inconsistency.

Translate
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