Find Participants page is not opening and displays the error

Forum|Forum|1 month ago
September 9, 2026
2 replies
68 views

I am using Windchill PDMLink Release 12.0 and Datecode with CPS 12.0.2.26 We have rehosted Windchill from the Production server to the Development server. After completing the rehost, we configured the JNDI adapter on the Development environment. Following this configuration, the Participant Administration → Find Participants page is not opening and displays the error: “The identifying information for the objects being processed is corrupted.” We suspect this may be related to the JNDI/LDAP configuration. Please advise on the cause of this issue and the supported procedure to validate and resolve the JNDI inconsistency.

SuppAQ

Best answer by AS_13726858

Thanks for sharing the article. In our case, the issue occurred temporarily after the rehost. It appears there was some delay while the system completed the post-rehost processing/configuration. The Find Participants page started working automatically after some time, without any additional changes to the JNDI configuration.

So the issue was resolved automatically and does not appear to have been caused by a JNDI inconsistency.

T

TDT

18-Opal

Hi @AS_13726858,

Please take a look at the following article.

https://www.ptc.com/en/support/article/CS151289?source=search

A

AS_13726858

AuthorAnswer

5-Regular Member

Thanks for sharing the article. In our case, the issue occurred temporarily after the rehost. It appears there was some delay while the system completed the post-rehost processing/configuration. The Find Participants page started working automatically after some time, without any additional changes to the JNDI configuration.

So the issue was resolved automatically and does not appear to have been caused by a JNDI inconsistency.

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