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tkrieger1-Visitor
1-Visitor
November 10, 2016
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FRACAS Incident - assign a user group by other user group

  • November 10, 2016
  • 1 reply
  • 1220 views

Hi all,

working with Windchill 11.0, FRACAS, trying to get some kind of "Workflow" done, but as complete newbie I hit a wall. We have two user groups for web access (Incoming, Production). The idea was as follows:

Production user enters incident (user group production) through a Production Incident Form -> last step is to push a button and to transfer it to Incoming Dep. (or any other department) (calculation: assign entry to user group "Incoming Inspection").

Incoming user gets now the new entry displayed in the Incoming Incidents Table and can create a Fault Report based on the data.

-> Trick: The Production user should only see production entries, the incoming user only Incoming entries.

If I am logged in as Admin, the switching of assignments works. But If I am logged in as Production user, it appears that I can not change the user group. This might be a misunderstanding, but I assumed that workflow is controlled by assigning tasks to user groups  (Task A, User group 1 starts, at the task end User Group 2 receives result of Task A, processes the results as Task B, ......).

I know, a complete newbie questions. I appreciate any insight - thanks a lot!

-Tobias

Best answer by tkrieger

...so after testing my answer is that the "user group" in the FRACAS incident table can't be switched by another user, only by admin. My initial thought, assign a task by switching from one user group to another one does not work (at least not if you use the field $(group). It is possible to add a list similar to the user groups and just use this one.

-Tobias

1 reply

T
tkrieger1-VisitorAuthorAnswer
1-Visitor
November 17, 2016

...so after testing my answer is that the "user group" in the FRACAS incident table can't be switched by another user, only by admin. My initial thought, assign a task by switching from one user group to another one does not work (at least not if you use the field $(group). It is possible to add a list similar to the user groups and just use this one.

-Tobias

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