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BenLoosli23-Emerald III
23-Emerald III
October 26, 2021
Question

How long does it take?

  • October 26, 2021
  • 2 replies
  • 3282 views

I kicked off the Windchill Performance Advisor in Preview Data mode over 2 hours ago and it is still thinking.

That doesn't sound like something that I want to be using.

    2 replies

    A
    ahanchat5-Regular Member
    5-Regular Member
    October 27, 2021

    Can you please confirm, the options selected on Windchill Performance Advisor windows for preview? 

    Can you please confirm, if you see preview taking time after de-selecting "System customization report"

    Thanks

    MarcoTosin
    MarcoTosin21-Topaz I
    21-Topaz I
    October 27, 2021

    Hi Ben,
    I've been using PA for Creo since July 2016 and, after some initial issues, sending data now works smoothly.

     

    The same cannot be said for PA for Windchill.
    While I admit that the tool gives important information, and several times I have applied the recommendations that came from PTC, at least once a year the information, which is sent correctly towards PTC, is however not loaded in my dashboard for weeks.


    The reasons are many, the last one (for which I have an open call since March, still without a solution) should depend on the fact that, at each purchase of a subscription license, the SCN contained in the files sent via PSM (PTC System Monitor) changes his number.


    At this moment, even though I'm sending correctly the files to PTC, the last data uploaded in my dashboard are dated August 14th.

     

     

     

    Marco
    A
    ahanchat5-Regular Member
    5-Regular Member
    October 27, 2021

    Hi Marco,

    I will be happy to assist if you are facing any problem. Could you please share the case ID or incident ID?

    Unlike Creo, Windchill server has some restrictions on port being open or blocked on the machine where server is running. Hence if the port is blocked, the report is not sent to PTC.

    May I know which gadget or dashboard you don't see being populated with latest data? Is it Feature Usage?

     

    Aniruddha

      MarcoTosin
      MarcoTosin21-Topaz I
      21-Topaz I
      October 27, 2021

      Hi Aniruddha,

      case is C15800179 and yes is about Feature Usage.

      But, as you can see on attached images, now are more than two months than no data are loaded on my dashboard even if they were successfully sent to PTC.

       

      You can find more details directly in my written comments in the case.

       

      Marco_Tosin_0-1635336024295.png

      Marco_Tosin_1-1635336154329.png

       

       

      Marco
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