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ehowanice12-Amethyst
12-Amethyst
Mar 21, 2024 6:40 PM UTC
Solved

How to determine Windchill 12.1.2.1 Workgroup Manager Version ?

I'm following the instructions in https://www.ptc.com/en/support/article/CS332539 to try to determine

the version of windchill workgroup manager installed and so far I can't locate the wwgm install folder or

get to the About Windchill Workgroup Manager, any ideas as to what I'm doing wrong ?

Ajit_KulkarniAnswer
16-Pearl
Mar 22, 2024 8:23 PM UTC

Please go to control panel --> Programs and Features. Search for PTC Windchill workgroup manager. 

 

If it is not in programs and features means it is not installed. 

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6 replies

avillanueva
avillanueva23-Emerald II
23-Emerald II
Mar 21, 2024 8:22 PM UTC

What does this link say?

avillanueva_0-1711052519631.png

 

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ehowanice12-AmethystAuthor
12-Amethyst
Mar 22, 2024 5:08 PM UTC

About Windchill displays this:

 

About WindchillAbout Windchill

 

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avillanueva
avillanueva23-Emerald II
23-Emerald II
Mar 22, 2024 8:14 PM UTC

Sry, old knowledge that it would get installed on server to get pushed down. Docs indicate that this is the default location:  C:\Program Files\PTC\wgm

Look for a wgmclient.ini file as the indicator. 

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DmitryC14-Alexandrite
14-Alexandrite
Mar 21, 2024 9:56 PM UTC

Here's how you can get the 'About' window:

DmitryC_0-1711057999342.png

 

As for the installation folder - you can open Task Manager and look at properties of WWGM process:

DmitryC_1-1711058141707.png

 

Kind regards,

Dmitry

 

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ehowanice12-AmethystAuthor
12-Amethyst
Mar 22, 2024 5:38 PM UTC

My task manager does not list PTC Windchill Workgroup Manager.

uwgm_client.exe is not in the default location as shown in your screenshot.

Attempting to search for uwgm_client.exe, so far no luck.

Any ideas as to what's going on ?

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Ajit_Kulkarni16-PearlAnswer
16-Pearl
Mar 22, 2024 8:23 PM UTC

Please go to control panel --> Programs and Features. Search for PTC Windchill workgroup manager. 

 

If it is not in programs and features means it is not installed. 

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