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Sandy712-Amethyst
12-Amethyst
January 27, 2025
Solved

how to find worflow stuck issues from Logs?

  • January 27, 2025
  • 1 reply
  • 950 views

Version: Windchill 12.0

 

Use Case: Logs and server status check to find the root cause of stuck issues.


Description:

Hello,

i have a site admin access and we are using WC 12.0
we often face CN workflow stuck issue and we don't know what is causing this.
i know that we can get something from logs but i don't know which log and how to pull that log from sever status/monitoring tool.

can someone please help on what logs can be pulled, how and what to check to find the root cause?

Br,
Sandy

Best answer by HelesicPetr

Hi @Sandy7 

It is bad. 😄 but you can use the log viewer from Windchill GUI

1. Go to the Site 

2. Open a Server Status

3. Open Monitoring Tools

4. Open Log File Viewer

5. Select wt.log dir check box

6. Search the log files (the file name pattern is case sensitive)

 

HelesicPetr_0-1737969346649.png

HelesicPetr_1-1737969382803.pngHelesicPetr_2-1737969510978.png

 

hope this can help.

CS370530 - Log File Viewer in Windchill PLM

 

PetrH

 

1 reply

HelesicPetr
22-Sapphire II
HelesicPetr22-Sapphire II
22-Sapphire II
January 27, 2025

Hello @Sandy7 

The workflow is usually run in a Background method server and all events are run from queues.

 

So any error from the workflow is logged in a Background_MethodServer.log file 

 

Check what time the workflow has been stuck and use this time for searching in the log file. 

Go to the logs folder on the Windchill server <WINDCHILL_HOME>\logs

open the BG log and search for the time.

be sure you open the bg log file from a day when the issue apeared

One file is created every day for logging.

 

Based on the error in the BG log you can get the idea of the root case.

share the error stack error. 

PetrH

 

S
Sandy712-AmethystAuthor
12-Amethyst
January 27, 2025

Hi @HelesicPetr 

thank you for your reply.

 

where can i check the BGMS logs from? i don't have access to server folders

 

Br,

sandeep

HelesicPetr
22-Sapphire II
HelesicPetr22-Sapphire IIAnswer
22-Sapphire II
January 27, 2025

Hi @Sandy7 

It is bad. 😄 but you can use the log viewer from Windchill GUI

1. Go to the Site 

2. Open a Server Status

3. Open Monitoring Tools

4. Open Log File Viewer

5. Select wt.log dir check box

6. Search the log files (the file name pattern is case sensitive)

 

HelesicPetr_0-1737969346649.png

HelesicPetr_1-1737969382803.pngHelesicPetr_2-1737969510978.png

 

hope this can help.

CS370530 - Log File Viewer in Windchill PLM

 

PetrH

 

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