How to patch Oracle Database bundled with Pro/Intralink 11.0?

Hello,

A customer reported that his security team did a scan of his Pro/Intralink server and found the Oracle Database needs patches for vulnerabilities.  I am trying to get more data from the scan, such as CVE or anything helpful to further identify.  The scan snippet had little helpful info.

I opened a case to ask where to find these patches.  I presumed PTC would have them since they bundled the database.  The rep told me I had to get them from Oracle.  You cannot get anything from Oracle without a "Support Identifier", so I pushed back.  While I wait for a response, I wanted to get any insight from the Community on this.

Thank you!