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23-Emerald III
BenLoosli23-Emerald III
23-Emerald III
February 20, 2024
Question

inactive workspace

  • February 20, 2024
  • 2 replies
  • 1055 views

Since moving to Creo 9.0.7.0, from 9.0.5.0, about 10 days ago, we have noticed an increase in inactive workspace issues when logging in after the weekend or just overnight. We have been on Windchill 12.0.2 CPS10 since last November with 9.0.5.0 and did not see these issues until we switched to 9.0.7.0.

Has anyone seen this issue?

2 replies

avillanueva
23-Emerald I
avillanueva23-Emerald I
23-Emerald I
February 23, 2024

I will check with my team since we are on that same build but jumped straight into it. The only thing I can see is that they've been updating the Chromium version due to security issues:

https://www.ptc.com/en/support/article/CS187581

https://www.ptc.com/en/support/article/CS363505?source=search#creo9070

Odd that it is only occurring on nights and weekends? Are they able to be reactivated?

 

Prehaps try debug logging and see what it yeilds:

https://www.ptc.com/en/support/article/CS140107?source=search

 

S
21-Topaz I
STEVEG21-Topaz I
21-Topaz I
February 23, 2024

Ben,

When you went to 907 did you have your users delete their PTC directory or at least clear out the cache.  There might be some problems with the higher build working with lower build cached files.

B
23-Emerald III
BenLoosli23-Emerald IIIAuthor
23-Emerald III
February 23, 2024

I did not do that. I will suggest it to them on Monday. Only 1 of the users is in house today.

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