Installing Windchill 11 on a test machine and I am getting this error:javasdk installer appears to have failed to start. Its PTC and/or XML log is missing

Forum|Forum|9 years ago
November 7, 2016
7 replies
5271 views

Anyone have the simple solution to this error? I am running PSI as root and have full rights to the staging directory. As soon as I click on begin install, I get the error about javasdk can't continue and it stops right there. The interesting thing is that I installed Windchill 11 on another clone of the server without getting this error. From what I read, it could be a rights issue somewhere, but I am running this as root. Anyone have any ideas on what to look for? Thanks in advance!

Other

B

BhushanNehe

16-Pearl

Hi Mitch,

Can you check if the below article helps. If not, can you share the logs.

https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS241829

Regards,

Bhushan

M

MikeLockwood

22-Sapphire I

Are you by chance installing on a workstation for test, not a server? I always play with Windchill a lot at home - using a personal laptop

I got a new laptop with Windows 10 on it recently and found that you cannot run the installer using Windows 10 yet - had to set up Win 7 professional. All installed ok.

M

mkohn

Author

4-Participant

Actually, since that time I "punted" and found my M010 files and got past that point. DK if my javasdk files were corrupted on not. Thanks anyways to all.