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A
apriori-it4-Participant
4-Participant
December 20, 2022
Solved

installing windchill 12.1 fails to create mdf file

  • December 20, 2022
  • 8 replies
  • 2956 views

Getting this error installing 12.1: CREATE FILE encountered operating system error 5(Access is denied.) while attempting to open or create the physical file 'c:\Program Files\Microsoft SQL Server\/windchill12_1.mdf'

Best answer by HelesicPetr

Hi @apriori-it 

Have you ever read instalation guide? 

HelesicPetr_0-1671641651478.png

 

The PSI do not support to install your second Windchill DB to the existing one. 

 

I can imagine that you install it to an another instance and move the new database to existing one after Windchill is installed. but I can not recommand it.  

 

PetrH

8 replies

S
SWeiler_994026116-Pearl
16-Pearl
December 21, 2022

This looks like the user running the SCU does not have permissions. Similar to below support case. Make sure to run as administrator.

https://www.ptc.com/en/support/article/CS304199

    A
    apriori-it4-ParticipantAuthor
    4-Participant
    December 21, 2022

    Thank you @SWeiler_9940261  But the user has full permissions on the folder and is able to create/add files to this location manually. I wonder if that "\/" in the path is the cause of an error. But can't find to get this path corrected.

    HelesicPetr
    HelesicPetr22-Sapphire II
    22-Sapphire II
    December 21, 2022

    @apriori-it 

    it does not matter that user has a permission.

    You need to run it as administrator .

     

    Also check the database service account

    check if the account has access that is used for running database  

     

    Today I has experience that the service account is different then usual and it needs to be changed.

     

    PetrH

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