Is it possible to add Change Request Number in the email notification?

Forum|Forum|2 years ago
August 10, 2023
2 replies
2207 views

Objective: Change Request/Change Notice Number and description attributes in the Workflow Notification Email.
In the workflow template, Is there a way to add Change Request Description/Number as variables ?

Currently, the email looks like this

But, I'm looking for something like this with Change Request/Notice attributes in the bottom.

Change_Mgmt

Best answer by avillanueva

https://support.ptc.com/help/windchill/r13.0.0.0/en/?_gl=1*1xirda6*_ga*MjA1NjM1MzcyNS4xNjc4OTUwMDM0*_ga_1QBT6P6HR1*MTY5MTQxMTAwMy4zMzAuMS4xNjkxNDEzMDM1LjAuMC4w*_ga_CBN5QVB9VJ*MTY5MTQxMTYwNi4yMTEuMS4xNjkxNDEzMDM1LjAuMC4w#page/Windchill_Help_Center/customization/WCCG_BusLogicCust_WorkflowAdmin_EmailNotif.html

Documentation is above. You need to customize the codebase/templates/General*.html files like below. This is mine to show the PBO name and number. The pboNumber is a workflow variable so you can call those out too. This modifies the email subject as it appears.

<html>
<!-- bcwti
 --
 -- Copyright (c) 1997, 1998 Windchill Technology, Inc. All Rights Reserved.
 --
 -- This software is the confidential and proprietary information of
 -- Windchill Technology. You shall not disclose such confidential information
 -- and shall use it only in accordance with the terms of the license
 -- agreement you entered into with Windchill Technology.
 --
 -- ecwti
 -->
<SCRIPT LANGUAGE=Windchill> <!-- beginSubject --> </SCRIPT>
<SCRIPT LANGUAGE=Windchill> <!-- getActivityName --> </SCRIPT>
<SCRIPT LANGUAGE=Windchill> <!-- addText text=" - " --> </SCRIPT>
<SCRIPT LANGUAGE=Windchill> <!-- getProcessVariable varName="pboNumber" --> </SCRIPT>
<SCRIPT LANGUAGE=Windchill> <!-- addText text=" - " --> </SCRIPT>
<SCRIPT LANGUAGE=Windchill> <!-- getPrimaryBusinessObjectName --> </SCRIPT>
<SCRIPT LANGUAGE=Windchill> <!-- endSubject --> </SCRIPT> 
<head>
 <SCRIPT LANGUAGE=Windchill>
 <!--
 getStyleSheetProps
 -->
 </SCRIPT>
</head>

<body>

<font face="Arial, Helvetica, sans-serif">
<SCRIPT LANGUAGE=Windchill> activityNotificationUrl </SCRIPT>
</font>

<SCRIPT LANGUAGE=Windchill>
<!--
 activityAttributes notification=true
-->
</SCRIPT>

</body>
</html>

Next I modified the task Instructions to include data which would appear in the subject of the email:

The final result is like this:

avillanueva

23-Emerald I

Yes, I’ve done this. I can post instructions.

Sent from my iPhone

avillanueva

Answer

23-Emerald I

https://support.ptc.com/help/windchill/r13.0.0.0/en/?_gl=1*1xirda6*_ga*MjA1NjM1MzcyNS4xNjc4OTUwMDM0*_ga_1QBT6P6HR1*MTY5MTQxMTAwMy4zMzAuMS4xNjkxNDEzMDM1LjAuMC4w*_ga_CBN5QVB9VJ*MTY5MTQxMTYwNi4yMTEuMS4xNjkxNDEzMDM1LjAuMC4w#page/Windchill_Help_Center/customization/WCCG_BusLogicCust_WorkflowAdmin_EmailNotif.html

Documentation is above. You need to customize the codebase/templates/General*.html files like below. This is mine to show the PBO name and number. The pboNumber is a workflow variable so you can call those out too. This modifies the email subject as it appears.

<html>
<!-- bcwti
 --
 -- Copyright (c) 1997, 1998 Windchill Technology, Inc. All Rights Reserved.
 --
 -- This software is the confidential and proprietary information of
 -- Windchill Technology. You shall not disclose such confidential information
 -- and shall use it only in accordance with the terms of the license
 -- agreement you entered into with Windchill Technology.
 --
 -- ecwti
 -->
<SCRIPT LANGUAGE=Windchill> <!-- beginSubject --> </SCRIPT>
<SCRIPT LANGUAGE=Windchill> <!-- getActivityName --> </SCRIPT>
<SCRIPT LANGUAGE=Windchill> <!-- addText text=" - " --> </SCRIPT>
<SCRIPT LANGUAGE=Windchill> <!-- getProcessVariable varName="pboNumber" --> </SCRIPT>
<SCRIPT LANGUAGE=Windchill> <!-- addText text=" - " --> </SCRIPT>
<SCRIPT LANGUAGE=Windchill> <!-- getPrimaryBusinessObjectName --> </SCRIPT>
<SCRIPT LANGUAGE=Windchill> <!-- endSubject --> </SCRIPT> 
<head>
 <SCRIPT LANGUAGE=Windchill>
 <!--
 getStyleSheetProps
 -->
 </SCRIPT>
</head>

<body>

<font face="Arial, Helvetica, sans-serif">
<SCRIPT LANGUAGE=Windchill> activityNotificationUrl </SCRIPT>
</font>

<SCRIPT LANGUAGE=Windchill>
<!--
 activityAttributes notification=true
-->
</SCRIPT>

</body>
</html>

Next I modified the task Instructions to include data which would appear in the subject of the email:

The final result is like this:

R

RG_10753677

Author

10-Marble

I've updated General, General_en_GN, General_en_US html files.

But since the template in my workflow is NotificationRobot template, I am wondering if I should change the NotificationRobot html files instead of General.* html files.

Next, Does the variable need to show up in the dropdown for it to work?

This is the output so far. My email notification has {pboNumber} and {pboDescription} variable names instead of their values. Please let me know if I'm missing something.

Spoiler