Skip to main content
4-Participant
May 28, 2024
Question

License error after rehost

  • May 28, 2024
  • 2 replies
  • 1081 views

Version: Windchill 12.0

 

Use Case: we just rehosted windchill to a new server. But when trying to login it gives a license error. But when logged in as admin I can see users have licenses assigned to them.


Description:

After rehost windchill won't let users login saying they don't have a license assigned even though they do. 

2 replies

23-Emerald III
May 28, 2024

Have you downloaded a new license file? The license ID changes when rehosting or upgrading.

4-Participant
May 28, 2024

I have windchill installed in "connected" mode so it retreives a file online automatically. I've refreshed it and it's able to retreive a file successfully. 

 

12-Amethyst
July 3, 2024

Hello,

 

Please login to PTC license Management Page> Deinstall license.

Now, Login to Windchill > Site> License Management > Retrieve Online License. 

 

Shashwath,