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Nikhil_078-Gravel
8-Gravel
June 18, 2025
Question

Method server is not getting after the CPS14 installation on Windchill 12.1

  • June 18, 2025
  • 5 replies
  • 1370 views

I have installed the CPS 14 on Windchill 12.1 system successfully. But when i try to start the windchill getting "2025-06-18 18:34:20,136 ERROR [main] wt.method.server.startup.services - Failed to create: wt.services.service.60=wt.access.AccessControlManager/wt.access.StandardAccessControlManager java.lang.NoClassDefFoundError: Could not initialize class wt.util.WTException" this error and method server doesnt come up.
Found one article on PTC https://www.ptc.com/en/support/article/CS383482 ,
with same error but the solution didnt work in my system.
Added my MS log too.



Thanks in advance

5 replies

jbailey
jbailey18-Opal
18-Opal
June 18, 2025

Do you have multiple methodservers configured?

N
Nikhil_078-GravelAuthor
8-Gravel
June 18, 2025

No Single instance

T
TDT16-Pearl
16-Pearl
June 19, 2025

Hi @Nikhil_07,

 

Do you have custom properties set in service.properties.xconf?

N
Nikhil_078-GravelAuthor
8-Gravel
June 19, 2025

No i just verified that too.. there is no custom properties defined

avillanueva
23-Emerald I
avillanueva23-Emerald I
23-Emerald I
June 19, 2025

So was this just a CPS update to 14 and it was working prior to that? What CPS were you on before? What class is service.60 looking for? Is that a customization or standard entry?  See if you can trace to see if the class actually exists and what that line looked like before applying CPS 14. Linking in similar case but no good resolution or cause here:

https://www.ptc.com/en/support/article/CS381741?source=search

Some other things to try. Make sure you rebuilt JAR files and that all files are accessible to the user running Windchill.

N
Nikhil_078-GravelAuthor
8-Gravel
June 19, 2025

Yes it was CPS14 update and prior to this was 12.1.2.0 version. 
service.60 is not customized,  https://www.ptc.com/en/support/article/CS383482
In this above article also i could see the same error they are trying to resolve but whatever the solution they gave or the entry to be added in service.properties.xconf it is already present. 
Can you tell me the steps to rebuild the jar? will it be ant a command?


Thanks

M
mmeadows-316-Pearl
16-Pearl
June 19, 2025

Did you update the database with the update_tool?
https://www.ptc.com/en/support/article/CS336657

 

jbailey
jbailey18-Opal
18-Opal
June 19, 2025

Don't think this would be applicable, it was not an update from 12.0.x to 12.1.x

M
mmeadows-316-Pearl
16-Pearl
June 19, 2025

It doesn't hurt to try and it is a resolution for a known issue.
Database updates aren't supposed to happen with patching, but there are no guarantees that it will never happen.

It isn't frequent, but I've had to run it before after patching.

jbailey
jbailey18-Opal
18-Opal
June 19, 2025

I would try making sure everything windchill related is shut down (no windchill Java processes running) clear the tomcat cache, and restart the server 

N
Nikhil_078-GravelAuthor
8-Gravel
June 19, 2025

Cleared all the caches, cleared all the %TEMP% files restarted the system. 
No luck 😞

Catalina
CatalinaCommunity Manager
Community Moderator
July 1, 2025

Hi @Nikhil_07,

I wanted to see if you got the help you needed.

If so, please mark the appropriate reply as the Accepted Solution or please feel free to detail in a reply what has helped you and mark it as the Accepted Solution. It will help other members who may have the same question.

Of course, if you have more to share on your issue, please pursue the conversation.

Thanks,

Catalina | PTC Community Moderator
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