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TomU23-Emerald IV
23-Emerald IV
August 22, 2016
Question

New Servers Not Showing Up

  • August 22, 2016
  • 9 replies
  • 5216 views

Is anyone else having issues with new servers not showing up on the Windchill Performance Advisor site?  I have several servers that have been sending data from almost a month now that still haven't appeared.  I opened a case with PTC but it's been almost two weeks with no solution.   Curious if this is happening to anyone else.

9 replies

M
mchant8-Gravel
8-Gravel
August 24, 2016

Hi Tom,

Are these 11.0 servers recently updated to M010 ?

If so, there's a known issue for servers updated from F000 to M010.

See https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS243544

Cheers,

Matt

    T
    TomU23-Emerald IVAuthor
    23-Emerald IV
    August 24, 2016

    No, these are both 11.0 systems installed directly at M010 w/CPS01.  I turned on WA logging last night and can confirm data is definitely being uploaded to PTC.  I'm questioning whether the upload URL is correct.  I'm waiting to see what support says.

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    wt.jmx.core.transport.SimpleHttpTransport Administrator - wt.jmx.core.transport.SimpleHttpTransport Base URL=https://appstest.ptc.com/qualityagent

    com.ptc.wa.send.WAReportSendManager Administrator - Report was successfully sent on attempt number 1 and took 2.625 seconds

    M
    mchant8-Gravel
    8-Gravel
    August 24, 2016

    Hi Tom,

    That looks like its uploading to one of the test systems.

    Its should be https://apps.ptc.com/qualityagent

    Can you check the value of wt.jmx.core.transport.SimpleHttpTransport.instance.QUALITYAGENTSIMPLEHTTP.targetURL in wt.properties ?

    Cheers,

    Matt

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