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RA_106142263-Newcomer
3-Newcomer
November 13, 2023
Question

Not able to send Subscription mail for 3000+ users at a time on Document Management.

  • November 13, 2023
  • 2 replies
  • 2643 views

We are not able to sent <subscription mail> for 3000+ users at a time.

Can someone please help here? 

 

 

 

 

 

 

2 replies

avillanueva
23-Emerald I
avillanueva23-Emerald I
23-Emerald I
November 13, 2023

Is there an error or screen shot you can send? What is the use case of sending email to such a large group?

    R
    RA_106142263-NewcomerAuthor
    3-Newcomer
    November 14, 2023

    Hi Avil,

     

    Thank you for your response.

     

    We don't have any error screen shot.

    Here the issue is when we added a group containing 3000+ users  in the To list of subscription, it is only sending mail to 1200 users but not to 3000+ users.

    Kindly let me know if you require any further details.

    avillanueva
    23-Emerald I
    avillanueva23-Emerald I
    23-Emerald I
    November 14, 2023

    Test test this, watch the email or notification queue. If you see one entry created when it sends a mail, that suggests the restriction is in your email server or forwarder. If its PDMLink, you would see 3000 emails  generated and it actually showing only 1200 email jobs created showing that it hit a limit. I suspect that somewhere along the way, when it expands the to field, we are exceeding some field maximum but I also think that this issue is external to PDMLink.

      Fadel
      Fadel23-Emerald I
      23-Emerald I
      November 14, 2023

      Hi would try after setting property wt.mail.maxRecipients  to 3000+ , and a restart  :

      • xconfmanager -s wt.mail.maxRecipients=<maximum number of recipients> -t codebase\wt.properties -p

      Its also worth to check smtpd_recipient_limit if you are using postfix as SMTP server 

      Buiꓘa
        R
        RA_106142263-NewcomerAuthor
        3-Newcomer
        November 16, 2023

        Hello Fadel,

         

        Thank you for your response.

        I have tried the above step but still the issue exists.

        Fadel
        Fadel23-Emerald I
        23-Emerald I
        November 16, 2023

        There is no other setting from windchill side, you should investigate limitations from your SMTP Relay/Gateway , did you discussed this with your IT ?

         

        Buiꓘa
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