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WS_102724791-Visitor
1-Visitor
October 30, 2023
Question

Problems occurred while installing Windchill 12.1.1 using Mssql

Installing Windchill 12.1.1. I'm trying to use the Mssql database, but I get that error even though all of the above information is correct. I want to know why. If you select New Database and enter the above information, there is no problem.

 

 

 

 

 

 

3 replies

Rocket_Max
Rocket_Max17-Peridot
17-Peridot
October 30, 2023

Hello @WS_10272479 

Share this file PTCSOLNINSTALLER_PtcInstall.log under %TEMP% folder with me

 

Found the same error, refer to https://www.ptc.com/en/support/article/CS372889

 

  • Steps listed in Article CS28197 can be followed to manually create an SQL Database
  • As a troubleshooting step one can use:
    • sqlcmd.exe -S ServerName\InstanceName,Portnumber -U dbUserName -P dbPassword  -d Database
    • if successful a 1> prompt is returned
    • if error, those needs to be fixed prior executing PSI
  • Note: make sure to download the correct Java version that is supported for you Windchill server refer to the Software Matrices for more details
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WS_102724791-VisitorAuthor
1-Visitor
October 30, 2023

As a result of executing the supplied command, 1> is returned normally. The PTCSOLNINSTALLER_PtcInstall.log file was not created.

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Rocket_Max
Rocket_Max17-Peridot
17-Peridot
October 30, 2023

Hi @WS_10272479 

Suggest create a case for TS investigation

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