Product disappears

I have more information.

It appears to be a permissions issue.

My initial tests were while logged into Windows as an administrator.
Everything worked fine, even when logged into Windchill as a regular user.

However, when logged into Windows as a regular user, I’m getting Java script errors.
But it happens only within the Pro/E embedded browser.

Example:

An error has occurred in the script on this page.

Line: 20248

Char: 4

Error: The system cannot find the file specified

Code: 0

URL: http://wcsrv.williams-int.com/Windchill/Serlet/WindchilAuthGW/wt.enterprise.URLProcessor/URLTemplateAction?action=ObjProps&oid=OR%

Do you want to continue running scripts on this page?

[Yes] [No]

Answering yes or no has no impact.

Thanks so far to all that are trying to help.
We now have a good grasp on what is actually happening, but still no solution.

When logged into Windows as a domain administrator, all is well, regardless of which Windchill account is used.
However, the problem begins when logged into Windows as a regular user (regardless of Windchill user account).

Any Windchill page that displays a list of items, that list will be empty.
Products, Workspaces, or contents thereof.
Other pages display OK (Utilities).

When these listing pages are displayed within Pro/E's embedded browser, we get a Java Script error similar to this:

An error has occurred in the script on this page.
Char: 4
Code: 0

[Yes] [No]

Answering yes or no has no impact.

I suspect that we are getting the same script errors in Internet Explorer as well, but the error pop-up is not displayed.

The method server logs show nothing.

I also tried with IE7 & IE8. No difference.

As a test, I added a normal user to the local administrator's group, but that did not change any behavior.

The problem is most likely a group policy issue.
The Security Event logs have lots of failure events.
I gotta talk to the system/security administrator.

Gerry

In Reply to Gerry Champoux:

We just finished a 2nd installation of Windchill Intralink 9.1 m060, with migration from Intralink 3.4.
All appeared to go well until we let users login.

Randomly, the one-and-only product disappears. (no libraries)
The products list is empty.
This is even happening to wcadmin.

If I shut down and restart the Windchill services, the product reappears, but not for long.
And once it does disappear, it's invisible/gone for all users.

Any advice?

You might dig into your IE security settings. I'm not sure what zone you have Windchill running under (Internet, Intranet or Trusted Sites) but you might find that some of the settings in there are causing problems. It could also be something under the Advanced tab. At Synthes many group policies affect these various settings that cause a ton of grief if they are changed around with us knowing about it. This would also explain why a domain admin wouldn't see the problem is that the group policies aren't applying to that user at that level.

Thanks to all that replied.

It has taken quite some time to resolve this.

Most recently, we discoverred that only users with roaming profiles are affected.
Originally, we though the administratirs were not affected because of permissions somewhere.
In actuality, administrators do not have roaming profiles.

The solution (thanks to some great advice from David) is to use Internet Options to clear the SSL state and browser history.
Afterward, all is well.
In closing my call to PTC, I informed them of what we found.
They shoudl still fix this, but also document this as a TAN.

Gerry

In Reply to Gerry Champoux:

Thanks so far to all that are trying to help.
We now have a good grasp on what is actually happening, but still no solution.

When logged into Windows as a domain administrator, all is well, regardless of which Windchill account is used.
However, the problem begins when logged into Windows as a regular user (regardless of Windchill user account).

Any Windchill page that displays a list of items, that list will be empty.
Products, Workspaces, or contents thereof.
Other pages display OK (Utilities).

When these listing pages are displayed within Pro/E's embedded browser, we get a Java Script error similar to this:

An error has occurred in the script on this page.
Char: 4
Code: 0

[Yes] [No]

Answering yes or no has no impact.

I suspect that we are getting the same script errors in Internet Explorer as well, but the error pop-up is not displayed.

The method server logs show nothing.

I also tried with IE7 & IE8. No difference.

As a test, I added a normal user to the local administrator's group, but that did not change any behavior.

The problem is most likely a group policy issue.
The Security Event logs have lots of failure events.
I gotta talk to the system/security administrator.

Gerry

In Reply to Gerry Champoux:

We just finished a 2nd installation of Windchill Intralink 9.1 m060, with migration from Intralink 3.4.
All appeared to go well until we let users login.

Randomly, the one-and-only product disappears. (no libraries)
The products list is empty.
This is even happening to wcadmin.

If I shut down and restart the Windchill services, the product reappears, but not for long.
And once it does disappear, it's invisible/gone for all users.

Any advice?