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Sathish_Rosario12-Amethyst
12-Amethyst
July 11, 2022
Solved

Promotion request status REJECTED

  • July 11, 2022
  • 1 reply
  • 3606 views

Hi

 

We are facing some issues with promotion status.

 

After the promotion request is approved, Promotion request status changed as REJECTED and vote showing as approved.

 

Sathish_Rosario_1-1657540538536.png

Refer the image for details.

 

Any idea?

 

Thank you

Sathish Rosario

 

 

Best answer by MikeLockwood

Yes, very likely it's the validation code that is sending the workflow process down the Reject path.

this could happen for example if the data has been checked out / changed / checked back in after the Promotion Request was created, resulting in the Promotion Request not acting on the latest version (which could happen if the Lock transition is not used in the lifecycle or if the permissions at the Lock state do not prevent check out.

1 reply

joe_morton
18-Opal
joe_morton18-Opal
18-Opal
July 11, 2022

You'd want to check the Workflow Process Manager. I believe the out-of-the-box promotion workflow has some validation check at the end, and if the promoted items fail the validation, it will set the promotion to Rejected.

M
22-Sapphire I
MikeLockwood22-Sapphire IAnswer
22-Sapphire I
July 11, 2022

Yes, very likely it's the validation code that is sending the workflow process down the Reject path.

this could happen for example if the data has been checked out / changed / checked back in after the Promotion Request was created, resulting in the Promotion Request not acting on the latest version (which could happen if the Lock transition is not used in the lifecycle or if the permissions at the Lock state do not prevent check out.

    S
    Sathish_Rosario12-AmethystAuthor
    12-Amethyst
    July 12, 2022

    Thank you for your reply.

     

    The case as below:

     

    Object last check in (iteration increased)     : 2022-07-01 08:47 IST

    Promotion request created                             : 2022-07-04 10:33 IST

    Promotion request completed                       : 2022-07-07 17:39 IST

    Object latest check in (iteration increased): 2022-07-08 10:19 IST

     

    My suspect is, the object may be checked out between 2022-07-04 10:33 IST and 2022-07-07 17:39 IST.

     

    After modifications, object may be checked in on 2022-07-08 10:19 IST.

     

    Now, how do I know, when the object was last checked out?

     

    Thank you

    Sathish Rosario

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