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EC_1058120912-Amethyst
12-Amethyst
Jul 7, 2023 8:56 AM UTC
Solved

PSI Folder deleted

Hi, 

my PSI Folder got deleted, now i want to install Windchill ProjectLink how can I do that knowing that my PSI folder is deleted

 

Regards

 

 

 

avillanueva
avillanuevaAnswer
23-Emerald II
Jul 7, 2023 2:06 PM UTC

I would contact PTC Tech Support for this case. I did not find a documented procedure in the knowledge base. In either case, you need to beef up your backup and recovering procedures since this folder should not have been deleted and unrecoverable.  Before attempting to install ProjectLink, I would ensure that PSI is fully recovered and you have a proper backup process in place for both Windchill install and the DB.

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3 replies

avillanueva
avillanueva23-Emerald IIAnswer
23-Emerald II
Jul 7, 2023 2:06 PM UTC

I would contact PTC Tech Support for this case. I did not find a documented procedure in the knowledge base. In either case, you need to beef up your backup and recovering procedures since this folder should not have been deleted and unrecoverable.  Before attempting to install ProjectLink, I would ensure that PSI is fully recovered and you have a proper backup process in place for both Windchill install and the DB.

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jbailey
jbailey18-Opal
18-Opal
Jul 7, 2023 11:35 PM UTC

I agree with @avillanueva - You may end up having to install an exact copy of Windchill features on another server and use those PSI folders/files (with some massaging) PTC should be able to help you.

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d_graham18-Opal
18-Opal
Jul 8, 2023 10:18 AM UTC

You can install Windchill the same way you did originally (if you know what that is) in a different location with a different dB. Then copy that installations PSI and edit the property files under the copied PSI to match your original installation.

 

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