Skip to main content
10-Marble
January 7, 2022
Solved

PSI hangs for Windchill 12.1

  • January 7, 2022
  • 2 replies
  • 2138 views

PSI hangs for Windchill 12.1 shows information in OCU_PtcInstall.log as


C:\Media\WINDOWS.X64_193000_db_home\bin\dbca -silent -createDatabase -templateName demo_template.dbt -gdbName wind -sid wind -datafileDestination D:\ptc\Windchill_12.1\ocu\oradata -characterSet AL32UTF8 -nationalCharacterSet UTF8 -listeners LISTENER -systemPassword "wind" -sysPassword "***************" -serviceUserPassword "**********
" -automaticMemoryManagement false
DEBUG 07-01-2022 18:44:17 - checkStreams: product_log_file_name = OCU_PtcInstall.log
DEBUG 07-01-2022 18:44:17 - checkStreams: ia_product_log_file_name = OCU_InstallLog.xml
DEBUG 07-01-2022 18:44:17 - --- Start: com.ptc.windchill.install.rules.OnWindowsRule @ 185876853 -----
DEBUG 07-01-2022 18:44:17 - Product install dir is D:\ptc\Windchill_12.1\ocu.
DEBUG 07-01-2022 18:44:17 - Fixing up variable arrays...
DEBUG 07-01-2022 18:44:17 - Done fixing up variable arrays.
DEBUG 07-01-2022 18:44:17 - CHOSEN_INSTALL_SET=Custom
DEBUG 07-01-2022 18:44:17 - CHOSEN_INSTALL_FEATURE_LIST=createSCHEMA,createDB
DEBUG 07-01-2022 18:44:17 - Rule com.ptc.windchill.install.rules.OnWindowsRule evaluated to true.
DEBUG 07-01-2022 18:44:17 - ----- End: com.ptc.windchill.install.rules.OnWindowsRule @ 185876853 -----
DEBUG 07-01-2022 18:44:17 - checkStreams: product_log_file_name = OCU_PtcInstall.log
DEBUG 07-01-2022 18:44:17 - checkStreams: ia_product_log_file_name = OCU_InstallLog.xml
DEBUG 07-01-2022 18:44:17 - --- Start: com.ptc.windchill.install.rules.OnWindowsRule @ 949107966 -----
DEBUG 07-01-2022 18:44:17 - Product install dir is D:\ptc\Windchill_12.1\ocu.
DEBUG 07-01-2022 18:44:17 - Fixing up variable arrays...
DEBUG 07-01-2022 18:44:17 - Done fixing up variable arrays.
DEBUG 07-01-2022 18:44:17 - CHOSEN_INSTALL_SET=Custom
DEBUG 07-01-2022 18:44:17 - CHOSEN_INSTALL_FEATURE_LIST=createSCHEMA,createDB
DEBUG 07-01-2022 18:44:17 - Rule com.ptc.windchill.install.rules.OnWindowsRule evaluated to true.
DEBUG 07-01-2022 18:44:17 - ----- End: com.ptc.windchill.install.rules.OnWindowsRule @ 949107966 -----

Best answer by VladimirN

 Hi,

 

Please send your error log here: https://support.ptc.com/apps/case_logger_viewer/cs/auth/ssl/log

2 replies

VladimirN24-Ruby IIIAnswer
24-Ruby III
January 7, 2022

 Hi,

 

Please send your error log here: https://support.ptc.com/apps/case_logger_viewer/cs/auth/ssl/log

10-Marble
January 13, 2022
12-Amethyst
January 1, 2023

Hi,

 

I am seeing the same issue,can you let me know how this issue is resolved?

 

Thank you

23-Emerald III
January 2, 2023

I always resolve installation issues by doing a clean install. Removing Windchill and Oracle completely.