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1-Visitor
February 11, 2015
Question

PTC SLA Metrics

  • February 11, 2015
  • 1 reply
  • 1119 views
Are you successfully measuring PTC's support service level agreement adherance? I would like to know your success story. What are you measuring? How do you collect the data? How do you measure the data?

1 reply

1-Visitor
March 24, 2015


very good question. I have some cases open long time ago. it's time to start looking for SLA documentation.