Query Builder: Variance -Avarage resolution days group by Context

Forum|Forum|3 months ago
February 17, 2026
1 reply
33 views

I've tried to modify a report for the Variance below

Where I need to group my report by Context and calculate the average Resolution Days.
However, adding the “Context” column does not group the results.
Any idea how to fix this?

Thanks

Gianpaolo

Reporting

T

TDT

17-Peridot

Hi @GianpaoloGallo,

Is the Average Resolution Days calculated using an SQL query or a Java class?

If so, have you reviewed the logic to confirm how it is being computed?

Specifically, is the average resolution calculated on a month wise basis?

Sign up

Please use your PTC eSupport account.

Welcome to the PTC Community

Please use your PTC eSupport account.

Scanning file for viruses.

This file cannot be downloaded