Reference Documents for Windchill PDMLink are missing

Forum|Forum|6 years ago
September 15, 2019
2 replies
2538 views

When searching for reference documents related to Windchill PDMLink, no results appear.

Used: No keyword, Windchill PDMLink M030 (or all versions) and all document types. Returns no results.

This needs fixed ASAP.

Document Mgmt

Dale_Rosema

23-Emerald III

Are you searching in the Windchill portion of the community:

https://community.ptc.com/t5/Windchill/ct-p/Windchill

jbailey

Author

18-Opal

Not from the community. the standard support page. This is where they send you to raise issues regarding esupport

B

BenLoosli

23-Emerald III

Documents are from the home page. Scroll down to see the links for:

Download Software

Browse Documentation

Find Training

Product Calendar

Manager Licenses

Select Browse Documentation and you get this web page:

https://www.ptc.com/en/support/refdoc

Enter your 3 search items and you get documentation.

jbailey

Author

18-Opal

Ben,

I have been using PTC support for well over 10 years. I know where documents are. NO documentation was available on the support site yesterday for at least a couple of hours. Searches resulted in ZERO results for general search or browse documentation by type.

When there are problems with eSupport, they suggest users comment here. I also opened a Level 1 case with our Widnchill (since you cant open a support case against eSupport), since it was affecting Widnchill schedule.