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MartinBach12-Amethyst
12-Amethyst
September 1, 2026
Question

Rejected Change Management objects

  • September 1, 2026
  • 1 reply
  • 27 views

Hello,
If a Change Request is rejected in the Analyze Change Request activity, the Change Request and it's associated objects (Problem Report/Variance) are set in state Resolved by the Synchronization robots.
I would like the objects to be set in state Rejected instead. Is there a solution for that?

1 reply

TDT18-Opal
18-Opal
September 1, 2026

Yes, this is doable.
Currently, the OOTB Synchronize Robot logic is implemented such that when the Change Request is resolved or cancelled, the Problem Report moves to the Resolved state.
You need to update the logic in the Synchronize Robot – Synchronize on Change Request Completion step of the Problem Report workflow to handle the rejection scenario.
Add the Rejected routing in the Synchronize Robot so that the Problem Report moves to the Rejected state when the Change Request is rejected.

 

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