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vmcdaniel1-Visitor
1-Visitor
June 24, 2015
Solved

Reset custom splash and header images

  • June 24, 2015
  • 6 replies
  • 3646 views

Hi All,

How do I reset these!?!

I created custom \codebase\wtcore\images\bblks\l_ptc_splash.gif and \codebase\netmarkets\images\22A_windchill_logo_x20.png files and replaced the OOTB ones.

Now, I've copied the OOTB ones back and they are not showing, e.g. my custom ones show inthe web browser even though the files are changed.

I have; 1. deleted the \instances 2. restarted everything 3. Cleared webbrowser cache

It must be caching these somewhere I'm missing. Any idea?

Thanks!

-V

Best answer by vmcdaniel

All,

I found the issue to be user error. The wrong files were being changed. The proper files to change for WC 10.2 are:

Splash screen: \codebase\wtcore\images\bblks\l_ptc_splash.png

Banner logo: \codebase\netmarkets\images\WClogo.gif

6 replies

T
TomU23-Emerald IV
23-Emerald IV
June 24, 2015

I've had the same issue.  Clearing the browser's cache never seemed to make any difference.  If I went to a computer that had never loaded Windchill before they looked fine.  Go back to my computer and it would show the old images.  Usually it would "fix" itself after a week or two.  Never did figure out why...

Y
ybagul1-Visitor
1-Visitor
June 25, 2015

Check if following helps.

  • Go to Start > Run > Type %temp% > click on Ok > Select all and delete the content of this folder for instance: <%UserProfile%>\AppData\Temp
V
vmcdaniel1-VisitorAuthor
1-Visitor
June 25, 2015

Deleting the %temp% content has no effect. Did that work for you?

V
vmcdaniel1-VisitorAuthor
1-Visitor
June 24, 2015

Antonio Villanueva‌ you got any idea on this?

L
LoriSood23-Emerald II
23-Emerald II
June 24, 2015

When you clear browser cache are you also unselecting the option to "Preserve Favorites website data"?  I usually have the following selected/unselected when I clear browser cache:

6-24-2015 6-07-42 PM.png

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vmcdaniel1-VisitorAuthor
1-Visitor
June 25, 2015

This is appearing for all users, on all machines. So it appears it is the WIndchill server not pushing down the new files. Windchill itself has the image cached somewhere.

V
vmcdaniel1-VisitorAuthor
1-Visitor
June 25, 2015

PREETI GUPTA‌ have you seen this before?

V
vmcdaniel1-VisitorAuthor
1-Visitor
June 25, 2015

Matthew Knight‌, have you delt with this one?

S
SvenVanDroogenb1-Visitor
1-Visitor
June 26, 2015

We have same issu with icons (Windchill 10.1 M30)...  The Type and Attribute manager shows new icons, Advanced Search and all other pages show old icons.  After a while, all new icons are shown, a few hours later the old ones appear again.

We don't experience this behaviour on the Windchill Test Environment.

V
vmcdaniel1-VisitorAuthorAnswer
1-Visitor
June 26, 2015

All,

I found the issue to be user error. The wrong files were being changed. The proper files to change for WC 10.2 are:

Splash screen: \codebase\wtcore\images\bblks\l_ptc_splash.png

Banner logo: \codebase\netmarkets\images\WClogo.gif

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