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EC_1058120912-Amethyst
12-Amethyst
March 30, 2023
Solved

Rouing options grayed out

  • March 30, 2023
  • 1 reply
  • 10009 views

Hi there,

I have the following problem, when I start as an orgadmin I create a Text Document and start the Problem report. When I look in the Problem report workflow i ve put as Change Admins I 3 participants: orgadmin, user A and user B. I sign in as user A i can see the problem report but can't approve the same as user B. I can approve only as orgadmin. For user A and B the routing options are grayed out so they can't bring any decision like Fast track approval, clarify, reassign etc... but i want also approve as user A and user B why is that not possible?

 

 

 

 

Best answer by EC_10581209

Hey Marco i've solved the problem, the solution is as follows: I deleted the organisation from the users accidently so they are not participating in a organisation so they don't have routing options shown in picture: 

1 reply

HelesicPetr
22-Sapphire II
HelesicPetr22-Sapphire II
22-Sapphire II
March 30, 2023

HI @EC_10581209 

Can the users A and B finish the task?

I would suspect that the users do not have correct access to the system based on ACL definition.

 

PetrH

E
EC_1058120912-AmethystAuthor
12-Amethyst
March 30, 2023

User A and B can't finish the task, but I ve put user A & B as change admins I role they can see the problem report but approval option is grayed out. User A has the Windchill advanced licence and user B has the Basic licence

HelesicPetr
22-Sapphire II
HelesicPetr22-Sapphire II
22-Sapphire II
March 30, 2023

Hi @EC_10581209 

Have you put them to the roles on the context after the task has been created?

This can explain a lot.

 

If the users do not own the task that they can see in the home page, can not finish them

Only the workflow task owner can do that. 

I guess that they are not part of the workflow team.

 

PetrH

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