Search bar, homepage, my tasks and side panel ribbon options missing

Forum|Forum|3 years ago
February 14, 2023
4 replies
2290 views

I am using Windchill PDMLink Release 12.0 and Datecode with CPS 12.0.2.4

Around 00:00 GMT, certain sporadic users will randomly lose their homepages. My Tasks tables disappear; several other tables disappear; search bar is gone; search from navigator is not possible; browsing contexts shows limited options. After restarting Windchill and clearing the tomcat/instances folder and the compiled tasks folder this seems to restore access. Since this is a production server we can't restart windchill every day to fix the issue

Here are the errors that were recurring in the MS and coincide with the timing
2023-02-11 00:00:07,858 ERROR [commonScheduleQueue.SchedulingThread] wt.fv.FvServerHelper Administrator - Alert! Total size of content stored in database Blob has exceeded the threshold value.
Please refer Help Center topic 'About Vaulting Rules' and 'About Revaulting' for more details.
2023-02-11 00:00:07,859 INFO [commonScheduleQueue.SchedulingThread] wt.jmx.notif.blobThresholdReached Administrator - Time=2023-02-11 00:00:07.859 +0000, Name=BlobSizeExceededNotifier, SourceObjectName=com.ptc:wt.subsystem=Monitors,wt.monitorType=File Servers, class=class javax.management.Notification, type=wt.fv.FileServersMBean.blobThresholdReached, userData=[Database Table=StreamData,Property wt.content.blobSizeThreshold value=2048 MB,Total Database Blob Size=19426 MB], message=Alert! Total size of content stored in database Blob has exceeded the threshold value.
Please refer Help Center topic 'About Vaulting Rules' and 'About Revaulting' for more details., JVM Name=3302@wcprod.com

Reporting

avillanueva

23-Emerald I

OMG! Alert! Total size of content stored in database Blob has exceeded the threshold value.

Address this issue right away. Make sure data is going to vaults and they are not set to read only. They will flip to that when they run out of space. To get you moving, have your DBA increase the allocation on the BLOBs table but you need to address why BLOBs is filling up. Once you get vaults fixed, run revaulting job to move data out of BLOBs to vault folders.

C

cgautier

18-Opal

Hello EG_10193399,

I'm Charles from PTC Technical Support in Europe, did you check avillanueva's comment ?

I remain at your disposal for any questions or concerns.

Kind Regards,

Charles Gautier.

B

BryanK

16-Pearl

I think the vault issue and the access to search are not related. I agree with avillanueva to resolve the vault issue.

However I have seen the search issue quite often on multiple systems. I believe that its related to PTC's Licensing Schedule Queue.

The fixes that I use are as follows.

On the server side. https://www.ptc.com/en/support/article/cs350103
On the client side close the browser and clear the cache
If that persists log in a perform a Shift refresh (forcing the browser to re-fetch all the info from the server)
If all that fails restart windchill