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avillanueva
avillanueva23-Emerald II
23-Emerald II
April 27, 2026
Solved

Second issue post-installing patch for CS466318

I noted this before I left for vacation after I installed this patch for both my DEV and TEST environments. Things appeared ok for the most part except when viewing a Part Structure tab. Using WC 13.0.2.4 on RHEL 9. 

Behavior is you get a blank tab that never responds, just the spinning loading wheel. Other tabs and pages appear fine. No error messages appear in MS log. Not a browser cache issue as I cleared my cache 100%. Patch does recompile jars and js files so anything could happen. 

I need to verify it but I believe the cause is related to file permissions. I see the error in Apache logs. Just need to validate it before closing thread.

    avillanueva
    avillanuevaAnswer
    23-Emerald II
    April 28, 2026

    As expected, many of the installed files and compiled files were installed with 600 rights. I had elevated to something higher so webserver can read and serve files. I was able to find the error by looking at browser debug mode and errors. This lead me to the webserver error logs:

    [Mon Apr 27 12:25:17.308750 2026] [core:error] [pid 3115732:tid 3115963] (13)Permission denied: [client 10.XXX.XXX.XXX:54429] AH00132: file permissions deny server access: /pdmlink/ptc/Windchill/codebase/gwt/com.ptc.windchill.wncgwt.WncGWT/com.ptc.windchill.wncgwt.WncGWT.nocache.js, referer: http://<hostname>/Windchill/netmarkets/jsp/psb/psb-iframe.jsp

    Checking that location showed the file rights were too restrictive. I am running SELinux so perhaps you might not see this but add this step to your patch instructions. 

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    avillanueva
    avillanueva23-Emerald IIAuthorAnswer
    23-Emerald II
    April 28, 2026

    As expected, many of the installed files and compiled files were installed with 600 rights. I had elevated to something higher so webserver can read and serve files. I was able to find the error by looking at browser debug mode and errors. This lead me to the webserver error logs:

    [Mon Apr 27 12:25:17.308750 2026] [core:error] [pid 3115732:tid 3115963] (13)Permission denied: [client 10.XXX.XXX.XXX:54429] AH00132: file permissions deny server access: /pdmlink/ptc/Windchill/codebase/gwt/com.ptc.windchill.wncgwt.WncGWT/com.ptc.windchill.wncgwt.WncGWT.nocache.js, referer: http://<hostname>/Windchill/netmarkets/jsp/psb/psb-iframe.jsp

    Checking that location showed the file rights were too restrictive. I am running SELinux so perhaps you might not see this but add this step to your patch instructions. 

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