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avillanueva
23-Emerald I
avillanueva23-Emerald I
23-Emerald I
April 27, 2026
Solved

Second issue post-installing patch for CS466318

  • April 27, 2026
  • 1 reply
  • 21 views

I noted this before I left for vacation after I installed this patch for both my DEV and TEST environments. Things appeared ok for the most part except when viewing a Part Structure tab. Using WC 13.0.2.4 on RHEL 9. 

Behavior is you get a blank tab that never responds, just the spinning loading wheel. Other tabs and pages appear fine. No error messages appear in MS log. Not a browser cache issue as I cleared my cache 100%. Patch does recompile jars and js files so anything could happen. 

I need to verify it but I believe the cause is related to file permissions. I see the error in Apache logs. Just need to validate it before closing thread.

    Best answer by avillanueva

    As expected, many of the installed files and compiled files were installed with 600 rights. I had elevated to something higher so webserver can read and serve files. I was able to find the error by looking at browser debug mode and errors. This lead me to the webserver error logs:

    [Mon Apr 27 12:25:17.308750 2026] [core:error] [pid 3115732:tid 3115963] (13)Permission denied: [client 10.XXX.XXX.XXX:54429] AH00132: file permissions deny server access: /pdmlink/ptc/Windchill/codebase/gwt/com.ptc.windchill.wncgwt.WncGWT/com.ptc.windchill.wncgwt.WncGWT.nocache.js, referer: http://<hostname>/Windchill/netmarkets/jsp/psb/psb-iframe.jsp

    Checking that location showed the file rights were too restrictive. I am running SELinux so perhaps you might not see this but add this step to your patch instructions. 

    1 reply

    avillanueva
    23-Emerald I
    avillanueva23-Emerald IAuthorAnswer
    23-Emerald I
    April 28, 2026

    As expected, many of the installed files and compiled files were installed with 600 rights. I had elevated to something higher so webserver can read and serve files. I was able to find the error by looking at browser debug mode and errors. This lead me to the webserver error logs:

    [Mon Apr 27 12:25:17.308750 2026] [core:error] [pid 3115732:tid 3115963] (13)Permission denied: [client 10.XXX.XXX.XXX:54429] AH00132: file permissions deny server access: /pdmlink/ptc/Windchill/codebase/gwt/com.ptc.windchill.wncgwt.WncGWT/com.ptc.windchill.wncgwt.WncGWT.nocache.js, referer: http://<hostname>/Windchill/netmarkets/jsp/psb/psb-iframe.jsp

    Checking that location showed the file rights were too restrictive. I am running SELinux so perhaps you might not see this but add this step to your patch instructions. 

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