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PH_143923373-Newcomer
3-Newcomer
August 10, 2026
Solved

Sending of the Windchill Performance Advisor report to PTC has failed

  • August 10, 2026
  • 2 replies
  • 66 views

We are experiencing an issue with Windchill Performance Advisor data transmission.

The system generated the following notification:

Sending of the Windchill Performance Advisor report to PTC has failed due to:

Network Failure - check the background method server logs.

Event Time: 8/8/26, 7:40 AM

Server URL:
http://windchill.ni.corp.natinst.com/Windchill

Performance Advisor Page:
http://windchill.ni.corp.natinst.com/Windchill/apps/wa/templates/performanceAdvisorMainPage.jsp

Additionally, when executing Test Transport from the Performance Advisor UI, the following error is displayed:

Test Transport failed. Unable to connect to file receiver please try after sometime

MS Logs:
2026-08-08 02:32:37,178 ERROR [ajp-nio-127.0.0.1-8010-exec-4] com.ptc.wa.rest.services.impl.WAServiceImpl wcadmin - ***Exception occurred while sending the report through HTTP mechanism com.ptc.wa.WAException: java.io.IOException: HTTP(S) response code: 406; message: Not Acceptable


However, our investigation indicates that this is likely not a network connectivity issue:

The Windchill server can successfully resolve and reach support.ptc.com.
HTTPS communication is working.
Manual POST requests to https://support.ptc.com/apps/pa4all/Validate.jsp return a valid response from the PTC server.
No SSL, DNS, timeout, or connection errors are observed.

Best answer by MarcoTosin

Hi Catalina,

today, when I returned from vacation, I found the same error mentioned in this thread in the emails I received during that time.

The problem lasted three days and then went away, more or less at the same time this issue was reported.

I think the error was on PTC’s side—they’ve since resolved the issue—and not on the user’s side.

 

2 replies

Catalina
CatalinaCommunity Manager
Community Moderator
August 21, 2026

Hi ​@PH_14392337 
 
Thank you for your question.  
 
Your post appears well documented but has not yet received any response. I am replying to raise awareness. Hopefully, another community member will be able to help. 

Thanks, 

Catalina | PTC Community Moderator
MarcoTosin
MarcoTosin21-Topaz IAnswer
21-Topaz I
August 24, 2026

Hi Catalina,

today, when I returned from vacation, I found the same error mentioned in this thread in the emails I received during that time.

The problem lasted three days and then went away, more or less at the same time this issue was reported.

I think the error was on PTC’s side—they’ve since resolved the issue—and not on the user’s side.

 

Marco
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