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PH_143923373-Newcomer
3-Newcomer
August 10, 2026
Solved

Sending of the Windchill Performance Advisor report to PTC has failed

We are experiencing an issue with Windchill Performance Advisor data transmission.

The system generated the following notification:

Sending of the Windchill Performance Advisor report to PTC has failed due to:

Network Failure - check the background method server logs.

Event Time: 8/8/26, 7:40 AM

Server URL:
http://windchill.ni.corp.natinst.com/Windchill

Performance Advisor Page:
http://windchill.ni.corp.natinst.com/Windchill/apps/wa/templates/performanceAdvisorMainPage.jsp

Additionally, when executing Test Transport from the Performance Advisor UI, the following error is displayed:

Test Transport failed. Unable to connect to file receiver please try after sometime

MS Logs:
2026-08-08 02:32:37,178 ERROR [ajp-nio-127.0.0.1-8010-exec-4] com.ptc.wa.rest.services.impl.WAServiceImpl wcadmin - ***Exception occurred while sending the report through HTTP mechanism com.ptc.wa.WAException: java.io.IOException: HTTP(S) response code: 406; message: Not Acceptable


However, our investigation indicates that this is likely not a network connectivity issue:

The Windchill server can successfully resolve and reach support.ptc.com.
HTTPS communication is working.
Manual POST requests to https://support.ptc.com/apps/pa4all/Validate.jsp return a valid response from the PTC server.
No SSL, DNS, timeout, or connection errors are observed.

MarcoTosin
MarcoTosinAnswer
21-Topaz II
August 24, 2026

Hi Catalina,

today, when I returned from vacation, I found the same error mentioned in this thread in the emails I received during that time.

The problem lasted three days and then went away, more or less at the same time this issue was reported.

I think the error was on PTC’s side—they’ve since resolved the issue—and not on the user’s side.

 

Marco
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2 replies

Catalina
CatalinaCommunity Manager
Community Moderator
August 21, 2026

Hi ​@PH_14392337 
 
Thank you for your question.  
 
Your post appears well documented but has not yet received any response. I am replying to raise awareness. Hopefully, another community member will be able to help. 

Thanks, 

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Catalina | PTC Community Moderator
MarcoTosin
MarcoTosin21-Topaz IIAnswer
21-Topaz II
August 24, 2026

Hi Catalina,

today, when I returned from vacation, I found the same error mentioned in this thread in the emails I received during that time.

The problem lasted three days and then went away, more or less at the same time this issue was reported.

I think the error was on PTC’s side—they’ve since resolved the issue—and not on the user’s side.

 

Translate
Marco
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