Skip to main content
1-Visitor
Aug 4, 2023 9:26 AM UTC
Question

Server error: Cannot retrieve family table neutral data

when I open the file .asm refers to an old project (inserted in the windchill system two years ago)

there is a conflict Server error: Cannot retrieve family table neutral data.

Please could you send me a solution to this problem?

 

 

2 replies

MarcoTosin
21-Topaz II
Aug 4, 2023 9:46 AM UTC

You can start researching a solution to your problem using the knowledge base of PTC support.

 

This is what comes out as a result using the error message you wrote

 

https://www.ptc.com/en/support/search/#q=%22Server%20error%3A%20Cannot%20retrieve%20family%20table%20neutral%20data%22

 

 

Translate
Marco
1-Visitor
Aug 4, 2023 9:52 AM UTC

Thank you Marco

 

I'll try to follow your kind indication

Translate